Head of Operational Enablement & Performance

Defence Health; Melbourne; Presencial; AUD 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free top-tier health insurance for you

Career opportunities and progression

Volunteer opportunities with veteran &

Descripción de la vacante

Defence Health is seeking an experienced Head of Operational Enablement to lead the capabilities that enable our Operations teams to deliver reliable, efficient and compliant service for our members and providers. In this senior leadership role, you will bring together provider operations, operational administration, service quality, training and induction, and operational excellence.

You will translate enterprise and Operations strategy into clear outcomes, fit-for-purpose operating disciplines

Formación

• Significant senior leadership experience in complex service operations.
• Experience leading an operational enablement portfolio such as provider operations, administration, workforce planning, service quality, learning or continuous improvement.
• Demonstrated capability in workforce forecasting, capacity planning, scheduling and operational performance management.
• Strong understanding of operational risk, controls, compliance and governance in a regulated service environment.

Responsabilidades

• Lead the end-to-end performance and strategic direction of the operational enablement function.
• Set service standards, procedures, controls and escalation pathways across provider operations and operational administration.
• Own the operational service quality framework, assurance approach and quality reporting governance.
• Set the strategy and standards for operational training, induction, accreditation and ongoing capability development.
• Build disciplined continuous improvement capability across Operations, simplifying and standardising work while reducing friction, rework and cost-to-serve.
• Use performance data, member and provider insights, assurance findings and frontline feedback to address systemic issues and strengthen outcomes.
• Partner with senior leaders and enterprise teams across Operations, People and Transformation, Technology, Data and Analytics, Finance, Risk, Compliance and Legal.

Conocimientos

Senior leadership

Stakeholder management

Capacity planning

Regulatory compliance

Descripción del empleo

Defence Health is seeking an experienced Head of Operational Enablement to lead the capabilities that enable our Operations teams to deliver reliable, efficient and compliant service for our members and providers. In this senior leadership role, you will bring together provider operations, operational administration, service quality, training and induction, and operational excellence.

You will translate enterprise and Operations strategy into clear outcomes, fit-for-purpose operating disciplines