Head of HP Operations

Boehringer Ingelheim; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Boehringer Ingelheim in Australia and New Zealand seeks a Head of HP Operations to lead the Human Pharma Operations team, aligning regional go-to-market plans with business goals and customer needs. You will partner with Therapeutic Area teams and cross-functional groups to deliver timely, compliant regional roadmaps and drive performance.

The role emphasizes leadership, transformation across engagement, planning, campaigns, content, and platform capabilities, with responsibilities spanning

Qualifications

• Bachelor's degree in science, business, marketing or related discipline.
• Proven people leadership, management, development and coaching capability.
• Ability to conceptualise, develop, deliver and optimise Go-To-Market processes, tools, training and best practices.
• Proven project management and change management skills.
• Expert analytical skills with strong commercial and business understanding.
• Strong customer focus, teamwork, result orientation and commitment to driving excellence and performance.

Responsibilities

• Lead ANZ contributions to the regional Customer Engagement Model, delivering customer value and business objectives across touchpoints.
• Oversee ANZ planning, forecasting and market intelligence, translating trends into recommendations for Therapeutic Area teams and the Human Pharma Leadership Committee.
• Coordinate and optimise campaigns and content plans aligned with customer and business goals, using existing channels and reporting outcomes.
• Document business requirements and innovation opportunities for regional review.
• Enable efficient end-to-end content management, from editorial planning to customer delivery.
• Oversee ANZ capability building with the regional team to deliver the Go-To-Market roadmap.
• Ensure compliance with healthcare professional regulations, the Code of Conduct, pharmacovigilance requirements, procedures and laws.
• Drive collaboration across Therapeutic Area, Human Pharma, Medical, Sales, Marketing, IT, regional teams, group functions and agencies.
• Lead and develop a capable, motivated team committed to delivering objectives and living Boehringer Ingelheim values.

Skills

People leadership

Project management

Change management

Analytical skills

Customer focus

Education

Bachelor's degree in science, business, marketing

MBA preferred

Job description

We have an exciting opportunity for a Head of HP Operations to join our Human Pharma business in Australia and New Zealand reporting to the General Manager ANZ

This senior leadership role oversees the implementation of successful operations that bring together business goals, customer insights, and technological capabilities to meet business objectives and recognized customer needs.

You will lead and manage the ANZ HP Operations Team, empowering team members and functions to implement and optimize defined Go-To-Market activities in accordance with the regional operating model and roadmap.

Working in partnership with Therapeutic Area teams, including commercial and medical, and other business functions, you will ensure the timely execution of regional roadmap workstreams and activities relevant to ANZ.

As a member of the Regional Leadership Team and the ANZ Human Pharma Leadership Committee, you will identify shared opportunities, represent ANZ needs and work cross-functionally to improve business operations and customer experience.

This role offers the opportunity to lead transformation across customer engagement, business planning, campaign and content management, capability building, platforms, and cross-functional collaboration.

Key Responsibilities

• Lead ANZ contributions to the regional Customer Engagement Model, delivering customer value and business objectives across touchpoints
• Oversee ANZ planning, forecasting and market intelligence, translating trends into recommendations for Therapeutic Area teams and the Human Pharma Leadership Committee
• Coordinate and optimise campaigns and content plans aligned with customer and business goals, using existing channels and reporting outcomes
• Document business requirements and innovation opportunities for regional review
• Enable efficient end-to-end content management, from editorial planning to customer delivery
• Oversee ANZ capability building with the regional team to deliver the Go-To-Market roadmap
• Ensure compliance with healthcare professional regulations, the Code of Conduct, pharmacovigilance requirements, procedures and laws
• Drive collaboration across Therapeutic Area, Human Pharma, Medical, Sales, Marketing, IT, regional teams, group functions and agencies
• Lead and develop a capable, motivated team committed to delivering objectives and living Boehringer Ingelheim values

Requirements

• Bachelor's degree in science, Business, Marketing or a related discipline; MBA preferred
• Proven people leadership, management, development and coaching capability
• Ability to conceptualise, develop, deliver and optimise Go-To-Market processes, tools, training and best practices
• Proven project management and change management skills
• Expert analytical skills with strong commercial and business understanding
• Strong customer focus, teamwork, result orientation and commitment to driving excellence and performance

Position Area Human Pharma

Position Location NSW

Schedule Full-Time

Head of HP Operations

Boehringer Ingelheim | Australia |New Zealand

Our Company

Boehringer Ingelheim is a biopharmaceutical company active in both human and animal health. As one of the industry's top investors in research and development, the company focuses on developing innovative therapies that can improve and extend lives in areas of high unmet medical need. Independent since its foundation in 1885, Boehringer takes a long-term perspective, embedding sustainability along the entire value chain. Our approximately 54,300 employees serve over 130 markets to build a healthier and more sustainable tomorrow. Learn more at www.boehringer-ingelheim.com.

Why Boehringer Ingelheim?

With us, you can develop your own path in a company with a culture that knows our differences are our strengths - and break new ground in the drive to make millions of lives better.

Here, your development is our priority. Supporting you to build a career as part of a workplace that is independent, authentic and bold, while tackling challenging work in a respectful and friendly environment where everyone is valued and welcomed.

Alongside, you have access to programs and groups that ensure your health and wellbeing are looked after - as we make major investments to drive global accessibility to healthcare. By being part of a team that is constantly innovating, you'll be helping to transform lives for generations.

Want to learn more? Visit https://www.boehringer-ingelheim.com