Head of eCommerce & D2C Growth

seek.com.au; Sydney; On-site; AUD 150,000 - 210,000; Full time

Job summary

Seek is seeking an experienced eCommerce leader to own and grow the music-focused direct-to-consumer channel within a growing entertainment business in Australia.

The Head of eCommerce & D2C will own revenue and gross profit targets across D2C businesses, shape the trading strategy, merchandising, campaigns and customer proposition, and work cross-functionally with merchandising, operations and logistics teams.

Qualifications

• Proven experience in a senior eCommerce or digital commerce role.
• Track record of growing online revenue and profitability.
• Strong understanding of eCommerce trading, merchandising and conversion.
• Experience with CRM and customer retention.
• Experience owning customer experience and customer service performance.
• Strong commercial and analytical capability.
• Experience coordinating specialist digital resources.
• Experience across multiple products, brands or D2C stores.
• Genuine understanding of and connection to music and music culture.

Responsibilities

• Own eCommerce revenue and gross profit targets across D2C businesses.
• Develop and execute the eCommerce growth and trading strategy.
• Set priorities across products, campaigns, customers and stores based on commercial opportunity.
• Own the trading calendar across artist releases, tours, product launches and key retail moments.
• Monitor performance, forecast results and take action to deliver against targets.
• Identify new opportunities to grow revenue, margin, customer value and the overall eCommerce business.
• Own the online customer journey and identify opportunities to improve conversion and customer value.
• Own customer experience and customer service performance across the eCommerce business.
• Establish the appropriate customer service model, whether managed internally, outsourced or through a hybrid approach.

Skills

Senior eCommerce leadership

Revenue growth

Merchandising

CRM & retention

Data-driven decisions

Cross-functional leadership

Tools

CRM platforms

Analytics tools

Paid media management

Job description

Seek is seeking an experienced eCommerce leader to own and grow the music-focused direct-to-consumer channel within a growing entertainment business in Australia.

The Head of eCommerce & D2C will own revenue and gross profit targets across D2C businesses, shape the trading strategy, merchandising, campaigns and customer proposition, and work cross-functionally with merchandising, operations and logistics teams.