Head of 24x7 Platform Reliability & AI Automation

Datacom; Brisbane; Sur place; AUD 260 000 - 360 000; Plein temps

Avantages offerts par ce poste

Social events

Chill-out spaces

Remote working

Flexi-hours

Professional development

Résumé du poste

Datacom is seeking an exceptional technology leader to transform Reliability Operations Hub (ROH) into an automated, AI-led Mode 2 platform. You will oversee a 24x7 operation across hybrid/cloud environments, drive automation, and shape a new SRE-as-a-Service offering while delivering significant toil reductions and improved observability.

You will lead from the front on major incidents, resilience programs, and commercial growth, enabling scalable, productised services and cross-region

Qualifications

• 15+ years in large-scale technology operations.
• ≥3 years leading SRE/Platform Engineering teams.
• Proven experience in 24x7 operations across regions.
• Experience delivering operating model change and automation-first approach.
• Commercial leadership with service pricing and margins.
• Experience managing major incidents and resilience programs.

Responsabilités

• Lead 24x7 technical operations across regions with follow-the-sun support.
• Define ROH intake, routing, segmentation, and tracking of work.
• Apply Lean to reduce queue wait times and bottlenecks.
• Drive SRE practices, including SLOs and Error Budgets.
• Own major incidents and drive rapid restoration and RCAs.
• Shape runbooks, knowledge docs, and standardised configurations.
• Lead transition to productised, observability-led services.
• Inspire and develop a distributed PRE team across regions.

Connaissances

SRE leadership

Platform engineering

Operational excellence

Automation-first mindset

Commercial leadership

Major incident leadership

Cloud & hybrid environments

Stakeholder communication

Outils

Ansible Automation Platform

ITSM tooling

Observability platforms

APIs & automation scripting

CI/CD

Description du poste

Datacom is seeking an exceptional technology leader to transform Reliability Operations Hub (ROH) into an automated, AI-led Mode 2 platform. You will oversee a 24x7 operation across hybrid/cloud environments, drive automation, and shape a new SRE-as-a-Service offering while delivering significant toil reductions and improved observability.

You will lead from the front on major incidents, resilience programs, and commercial growth, enabling scalable, productised services and cross-region