Head Host & Guest Experience | Noẽma

Lucas Collective; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Dining discounts across venues

Career progression within Lucas Group

Training programs & masterclasses

Job summary

Noẽma, the latest concept from Lucas Collective, is opening in Melbourne’s CBD this November. We are building a world-class front-of-house team for a multi-space venue including dining rooms and private spaces.

As Head Host you will drive guest experience with Seven Rooms, OpenTable and other guest-centre tools, delivering immaculate service and exceptional communication. The role demands flexibility in a rotating roster and a proactive, can-do attitude.

Qualifications

• Experience as Head Host in a premium venue.
• Experience with reservation and guest management systems is essential.
• Immaculate presentation and exceptional communication are required.
• Demonstrated ability to exceed guest expectations and multi-task.

Responsibilities

• Ensure outstanding service delivery across shifts.
• Collaborate with hospitality professionals to maintain guest experience.
• Manage a rotating roster including opening and closing shifts, weekends and public holidays.
• Support training and onboarding for front-of-house team.

Skills

Premium service

Immaculate presentation

Exceptional communication

Time management

Multi-tasking

Outgoing personality

Guest expectation delivery

Rotating roster availability

Tools

Seven Rooms

Guest Centre

OpenTable

Table Check

ResPAK

Job description

Noẽma is the latest concept from Lucas Collective, bringing a fresh take on contemporary Mediterranean dining to Melbourne’s CBD.

Inspired by modern Greek cuisine, the menu will celebrate exceptional produce, bold flavours and the theatre of Josper-grilled cooking, all within a striking new venue spanning a main dining room, intimate basement and private dining spaces.

Noẽma is a restaurant being created from the ground up, and this is a rare opportunity to join from the very beginning - helping shape the team, culture and guest experience that will define Noẽma from day one.

Home to some of Australia’s most iconic and acclaimed restaurants, Lucas Collective is one of the country’s leading hospitality groups, with a collection including Chin Chin, Kisumé, Hawker Hall, Maison Bâtard, Baby Pizza, Yakimono, Society, Grill Americano and Tombo Den.

For more than 30 years, Lucas Collective has played a significant role in shaping Australia’s hospitality landscape, developing restaurants that challenge convention, establish new benchmarks and become destinations in their own right. Our venues have earned top Australian hospitality awards, including Maison Bâtard being named Australia’s Best New Restaurant in 2025, along with international recognition for excellence in food, wine and hospitality.

About The Opportunity

We are looking for an experienced Head Host to join our opening team. Use your skills and experience to ensure outstanding service delivery, and work with talented and passionate hospitality professionals.

The Ideal Candidate

• Experience as a Head Host in a premium venue
• Experience with Seven Rooms, Guest Centre, OpenTable, Table Check, ResPAK or similar
• Immaculate presentation and exceptional communication
• Demonstrated experience in exceeding guest expectations
• Adaptable and able to multi-task effectively
• Strong work ethic and a "can do" attitude
• Outgoing personality and genuine interest in the day-to-day operations
• Excellent attention to detail and time management
• Availability to work a rotating roster including opening and closing shifts, weekends and public holidays

ONE OF MELBOURNE’S MOST ANTICIPATED NEW RESTAURANTS IS COMING THIS NOVEMBER.

Why Lucas Collective?

We invest in our people. You’ll have access to:

• Genuine career progression across our growing collection of venues
• Industry-leading training, development and masterclasses
• Lucas Education and specialist wine and sake programs
• Opportunities to learn from award winning hospitality leaders
• Generous dining discounts across our venues
• A supportive, high-performing and collaborative team environment

Your career doesn’t have to follow one path. With Lucas Collective, there are plenty of places to go.