Head Concierge | 9 Castlereagh Street

First Contact; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Learning and development

Wellbeing support

Rewards program

Job summary

First Contact is seeking a Head Concierge to be the face of 9 Castlereagh Street and lead the workplace experience for the building’s tenants. You’ll bring a genuine hospitality presence to the lobby and get to know the people who work in the building.

You’ll also lead activations and amenity experiences, creating opportunities for people across different tenants to connect, and work with management to keep the daily experience running smoothly.

Qualifications

• Experience in hotel or workplace concierge environment.
• Ability to build relationships across tenants.
• Ability to report engagement metrics and insights.

Responsibilities

• Be a visible, welcoming presence in the lobby for tenants and visitors.
• Build relationships across the building and understand tenant needs.
• Support activations and amenity experiences that bring people together.
• Work with building management and service partners to keep the daily experience running smoothly.
• Gather feedback and identify opportunities to improve the experience.
• Provide monthly reporting on engagement and outcomes, turning insights into action.
• Maintain pride in lobby presentation and address issues promptly.

Skills

Hospitality presence

People skills

Relationship building

Event activation planning

Communication

Job description

We’re looking for a Head Concierge to be the face of 9 Castlereagh Street and lead the workplace experience for the building’s tenants.

You’ll bring a genuine hospitality presence to the lobby, get to know the people who work in the building and find ways to make it a place they enjoy coming to. You’ll also lead the building’s activations and amenity experiences, creating opportunities for people across different tenants to connect.

What you’ll do

• Be a visible, welcoming presence in the lobby for tenants, visitors and guests.
• Build relationships across the building and understand what each tenant’s team values.
• Support the delivery activations and amenity experiences that bring people together and add value to their working day.
• Work with building management and service partners to keep the daily experience running smoothly.
• Gather feedback, spot opportunities and suggest practical ways to improve the experience.
• Provide monthly reporting on engagement, feedback and service outcomes, turning those insights into action.
• Take pride in the presentation of the lobby and follow through on issues you notice.

The role involves periods of walking, standing, sitting and manual handling, keeping you active and engaged throughout the day.

What you’ll bring

You may come from a hotel, premium hospitality venue, corporate concierge team or a workplace experience role. You’re warm and confident with people, comfortable building relationships across different businesses and enjoy bringing ideas to life. You can turn what you hear and observe each day into engaging experiences, clear reporting and practical improvements.

Why choose First Contact?

• A Monday to Friday role, with your evenings and weekends to yourself.
• Compensation above industry standards.
• A rewards program where you can earn gift cards and other perks.
• Learning and development with some of Australia’s leading workplace experience professionals.
• Access to support around the clock through our wellbeing partner, Sonder.