HDR Program Support Lead

James Cook University; Townsville City; On-site; AUD 100,000 - 110,000; Full time

Benefits offered by this job

17% super

Great benefits

Job summary

James Cook University in Townsville seeks a dynamic Team Leader to guide the HDR Program Support Team, delivering accurate and consistent academic and administrative support to HDR candidates and supervisors.

You will lead a small, high-performing team, coordinate workloads, streamline processes and act as a key escalation point for complex queries, ensuring excellent service throughout the HDR community.

Qualifications

• Requires a relevant degree or equivalent experience in academic or research administration.
• Proven leadership capability with experience developing teams and fostering service excellence.
• Strong organisational skills to manage competing priorities and complex projects.
• Excellent written communication and analytical skills with reporting proficiency.
• Advanced interpersonal and negotiation skills across diverse university areas.
• Comfort using enterprise systems, databases and digital tools to support workflows.

Responsibilities

• Lead HDR Program Support Team and deliver high-quality services to candidates and supervisors.
• Coordinate workloads, priorities and escalation for complex queries.
• Streamline processes and drive continuous improvement initiatives.
• Support compliance, reporting and audit requirements with data analysis and documentation.
• Build relationships and influence stakeholders to enable research success.

Skills

Leadership

Communication

Analytical thinking

Documentation

Negotiation

Project management

Stakeholder engagement

Education

Relevant degree in academic/research administration

Tools

Enterprise systems

Databases

Job description

James Cook University in Townsville seeks a dynamic Team Leader to guide the HDR Program Support Team, delivering accurate and consistent academic and administrative support to HDR candidates and supervisors.

You will lead a small, high-performing team, coordinate workloads, streamline processes and act as a key escalation point for complex queries, ensuring excellent service throughout the HDR community.