HCP Case Manager

genU; Warrnambool; On-site; AUD 88,000 - 95,000; Full time

Benefits offered by this job

Salary packaging

Purchased leave options

Discounts at retailers

University study discount

Wellbeing support

Referral bonus

Job summary

genU is seeking a caring and motivated Case Manager to join our Home Care Packages team in Warrnambool, VIC. This full-time role focuses on developing personalised care plans, coordinating services, and ensuring compliant, budget-conscious delivery of supports in clients’ homes.

You’ll work with clients, families and allied health providers to review goals, monitor progress, and adapt plans as needs change.

Qualifications

• Experience in community care and case management is required.
• Understanding of consumer-directed care principles and budgets.
• Knowledge of funding programs and safety standards is preferred.

Responsibilities

• Develop and implement comprehensive, consumer-directed care plans focused on goal outcomes, funding requirements, and measurable results.
• Collaborate with consumers, families, and support networks to ensure care plans reflect individual needs and preferences.
• Conduct regular care plan reviews, monitor progress, and adjust supports in response to changing client needs.
• Coordinate with allied health professionals and service providers while maintaining accurate records and compliance with Home Care Packages guidelines.

Skills

Client-focused care/case management

Budgeting & compliance

Clear communication with clients

Interdisciplinary collaboration

Flexibility & problem solving

Education

Tertiary qualification in human services

NDIS Worker Screening Check

Orientation Module Certificate

MS Office proficiency

Carelink+ experience

Tools

Carelink+

MS Office

Job description

At genU, we're a profit-for-purpose organisation, reinvesting our success back into programs to create real social impact. From disability and aged care support to community-focused initiatives, we're here to help people live their best lives.

Location: Warrnambool, VIC - Gunditjmara and Kirrae Whurrong Country
Salary: $88,090 to $94,788 + super + salary packaging
Employment status: Full Time, Permanent
Job number: 3841

Hey you!

genU is looking for a caring and motivated Case manager to join our Home Care Packages team and support clients to live well and stay independent in their own homes. In this role, you'll work closely with clients, their families and allied health providers to develop and review individual care plans that are tailored, practical and focused on each person's goals. You'll coordinate services, keep track of changing needs, and make sure supports are delivered in a way that's consistent, compliant and within budget. It's a busy, people-focused role where no two days look the same. You'll build strong relationships, problem-solve as needs change, and genuinely make a difference in the lives of the people you support.

What you'll do

As a Case Manager within our Disability and Ageing team, you'll:

• Develop and implement comprehensive, consumer-directed care plans focused on goal outcomes, funding requirements, and measurable results.
• Collaborate with consumers, families, and support networks to ensure care plans reflect individual needs and preferences.
• Conduct regular care plan reviews, monitor progress, and adjust supports in response to changing client needs.
• Coordinate with allied health professionals and service providers while maintaining accurate records and compliance with Home Care Packages guidelines.

What you'll bring

• Tertiary Qualification in a human services field - this may include Nursing, Social Work, Welfare, Disability, Case Management, Registered Nurse or Allied Health
• Demonstrated experience in community care, particularly care/case management.
• Understanding of the social, psychological and physical aspects of ageing and disability including the role of carers and a commitment to the principles and practice of consumer directed services.
• Flexibility and innovation in responding to the changing needs.
• Knowledge, skill and experience in the delivery of behaviour management strategies.

(You'll also need an NDIS Worker Screening Check and Orientation Module Certificate - but don't worry, we'll help guide you through this.)

• Strong understanding of Commonwealth and State funding programs, including Aged Care Quality and Safety Standards.
• Excellent communication and interpersonal skills, with experience in interviewing and conducting client assessments.
• Ability to work independently and collaboratively in a fast-paced, multidisciplinary environment.
• Strong analytical, budgeting, and problem-solving skills with advanced computer literacy (MS Office and Carelink+ desirable).

Why you'll love working at genU

At genU, we're committed to creating a welcoming, safe, and respectful space where everyone is empowered to play their part in the important work that we do.

We welcome diversity in all its forms including disability, culture, gender, age, sexuality and religion and celebrate the unique perspectives and experience each of us brings.

You'll also get

• Salary packaging - up to $15,900 tax-free plus meal/entertainment benefits
• Purchased leave options - the ability to buy additional annual leave to support work-life balance and flexibility.
• Discounts - savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi
• University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.
• Wellbeing support - 24/7 access to a holistic employee assistance program
• Referral bonus - bring great people with you and be rewarded