Case Manager

Karingal; Warrnambool; On-site; AUD 88,000 - 95,000; Full time

Benefits offered by this job

Salary packaging

Purchased leave options

Discounts at retailers

University study discounts Torrens

Wellbeing support

Referral bonus

Job summary

genU is seeking a caring and motivated Case Manager to join our Support At Home team in Warrnambool. You will develop and implement consumer-directed care plans that reflect individual goals, coordinate services, and work with clients, families and allied health providers to ensure supports are delivered within budget and guidelines.

You will bring a tertiary qualification in a human services field and demonstrated experience in community care and case management, plus strong communication,

Qualifications

• Tertiary qualification in human services or related field.
• Experience in community care and case management.
• Knowledge of ageing and disability and consumer-directed services.
• Ability to adapt to changing needs with a flexible/problem-solving approach.
• Experience with behaviour management strategies.
• Understanding of Commonwealth and State funding programs and aged care standards.
• Excellent communication and interviewing skills; ability to assess clients.
• Ability to work independently and in multidisciplinary teams.
• Strong analytical, budgeting, and computer literacy (MS Office, Carelink+).

Responsibilities

• Develop and implement consumer-directed care plans with measurable outcomes.
• Collaborate with consumers, families and support networks to tailor plans.
• Conduct regular care plan reviews and adjust supports as needs change.
• Coordinate with allied health professionals and maintain accurate records.

Skills

Case management

Community care

Aging and disability knowledge

Flexibility

Innovation

Behaviour management

Funding programs knowledge

Interpersonal skills

Client assessments

Interviewing

Teamwork

Independence

Analytical skills

Budgeting

Problem solving

Education

Tertiary qualification in human services

Tools

Carelink+

MS Office

Job description

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Location: Warrnambool, VIC - Gunditjmara and Kirrae Whurrong Country
Salary: $88,090 to $94,788 + super + Salary Packaging
Employment status: Full Time, Permanent
Job number: 3841

Hey you!
genU is looking for a caring and motivated Case manager to join our Support At Home team and support clients to live well and stay independent in their own homes. In this role, you’ll work closely with clients, their families and allied health providers to develop and review individual care plans that are tailored, practical and focused on each person’s goals. You’ll coordinate services, keep track of changing needs, and make sure supports are delivered in a way that’s consistent, compliant and within budget. It’s a busy, people-focused role where no two days look the same. You’ll build strong relationships, problem-solve as needs change, and genuinely make a difference in the lives of the people you support.

At genU, we’re a profit-for-purpose organisation, reinvesting our success back into programs to create real social impact. From disability and aged care support to community-focused initiatives, we’re here to help people live their best lives.

What you’ll do

As a Case Manager within our Disability and Ageing team, you’ll:

• Develop and implement comprehensive, consumer-directed care plans focused on goal outcomes, funding requirements, and measurable results.
• Collaborate with consumers, families, and support networks to ensure care plans reflect individual needs and preferences.
• Conduct regular care plan reviews, monitor progress, and adjust supports in response to changing client needs.
• Coordinate with allied health professionals and service providers while maintaining accurate records and compliance with Support At Home Packages guidelines.

What you’ll bring

• Tertiary Qualification in a human services field – this may include Nursing, Social Work, Welfare, Disability, Case Management, Registered Nurse or Allied Health
• Demonstrated experience in community care, particularly care/case management.
• Understanding of the social, psychological and physical aspects of ageing and disability including the role of carers and a commitment to the principles and practice of consumer directed services.
• Flexibility and innovation in responding to the changing needs.
• Knowledge, skill and experience in the delivery of behaviour management strategies.
• Strong understanding of Commonwealth and State funding programs, including Aged Care Quality and Safety Standards.
• Excellent communication and interpersonal skills, with experience in interviewing and conducting client assessments.
• Ability to work independently and collaboratively in a fast-paced, multidisciplinary environment.
• Strong analytical, budgeting, and problem-solving skills with advanced computer literacy (MS Office and Carelink+ desirable).

(You’ll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.)

Why you’ll love working at genU

At genU, we’re committed to creating a welcoming, safe, and respectful space where everyone is empowered to play their part in the important work that we do.

We welcome diversity in all its forms including disability, culture, gender, age, sexuality and religion and celebrate the unique perspectives and experience each of us brings.

You’ll also get

• Salary packaging - up to $15,900 tax-free plus meal/entertainment benefits
• Purchased leave options - the ability to buy additional annual leave to support work-life balance and flexibility.
• Discounts - savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi
• University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.
• Wellbeing support - 24/7 access to a holistic employee assistance program
• Referral bonus - bring great people with you and be rewarded

We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our team at [e-mail] or 03 5249 6119