Hardship & Debt Solutions Specialist

Byron Thomas Recruitment; Sydney; On-site; AUD 68,000 - 92,000; Full time

Benefits offered by this job

Close to public transport

Competitive salary

Career growth

Ongoing training

Professional development

Ethical workplace

Job summary

Byron Thomas Recruitment client in Sydney is seeking a seasoned hardship specialist to assess and manage customer hardship applications with fairness, compliance and empathy, in line with regulatory requirements.

You will negotiate repayment arrangements, perform financial assessments, ensure ASIC/NCCP compliance, and collaborate with operations, compliance and management to support vulnerable customers and continuous improvement.

Qualifications

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Responsibilities

• Negotiate and establish repayment arrangements including payment plans, settlements and temporary relief options
• Conduct financial assessments reviewing income, expenses and repayment capacity while identifying vulnerable customers
• Ensure all interactions and records meet ASIC guidelines, NCCP obligations and industry standards using the CRM system
• Monitor arrangements, follow up with customers and liaise with operations, compliance and management teams
• Escalate complex matters or complaints and contribute to improving internal hardship policies and procedures

Skills

Negotiation

Communication

Problem solving

Attention to detail

Empathy

CRM software

Tools

CRM software

Job description

Byron Thomas Recruitment client in Sydney is seeking a seasoned hardship specialist to assess and manage customer hardship applications with fairness, compliance and empathy, in line with regulatory requirements.

You will negotiate repayment arrangements, perform financial assessments, ensure ASIC/NCCP compliance, and collaborate with operations, compliance and management to support vulnerable customers and continuous improvement.