Guest Services Supervisor - Queens Beach Hotel

Endeavourgroupcareers; Bowen; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Exclusive discount card

Health and wellbeing programs

Learning and development opportunities

Job summary

ALH Hotels is seeking a Guest Services Supervisor to support the Venue Manager and lead the guest services team at Queens Beach Hotel. You will drive guest experiences, coach staff to meet ALH standards, and promote safe, compliant operations across service areas.

In this hands-on role you will champion guest satisfaction, teamwork, and professional presentation while delivering memorable stays and operational excellence at our pub and accommodation offerings.

Qualifications

• Excellent interpersonal skills with guests and colleagues.
• Ability to coach and develop team members.
• Experience in hospitality leadership or retail leadership.
• Strong commitment to safety and procedural compliance.

Responsibilities

• Act as role model and drive guest experience excellence.
• Inspire and empower team to meet ALH standards across service, cleanliness and presentation.
• Promote a culture focused on safety and procedural compliance.

Job description

Guest Services Supervisor | Queens Beach Hotel | Dream big with us!

In every community, the pub is where the local character can be felt, and the characters can be heard. Where stories are made and retold. A place to escape, and feel at home. And with passion on tap, our team adds to every pub's story.

You might have guest it - we're looking for our next superstar Supervisor to support the Venue Manager in all things guest services. In this exciting role, you'll engage and inspire the team to deliver a memorable guest stay. You'll have a knack for creating passion about procedure and motivate your team to meet the ALH standard in our accommodation offerings.

A day in the life of a Guest Services Supervisor:

• Act as a role model and a visionary, creating excitement and enthusiasm around the guest experience
• Utilise your communication and leadership skills to inspire and empower your team to achieve ALH standards across guest service, cleanliness and presentation
• Promote a culture that is centred around safety and procedural compliance

About you:

• You are great with people, policy and procedure and feel passionate about providing amazing guest experiences
• You know how to deliver on the detail and ability to coach your team to do the same
• You have experience in the retail, sales or hospitality leadership world and the desire to be part of an organisation where you can dream big about your career
• You'll be yourself and come as you are - ALH is known for its people!

Inherent requirements:

This is a hands-on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.

The benefits are good too!

• An exclusive discount card for our ALH Hotels pubs & accommodation, BWS, Dan Murphy's and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W
• As a valued member of the team, your health and wellbeing is our top priority. You will have access to a range of free services to help you live well and support your physical, mental and financial wellbeing
• Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big

We are together creators

We're big, but part of something much bigger. ALH is in good company, sitting alongside the likes of Dan Murphy's, BWS, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We're serious about having a good time - creating a safe, inclusive and fun place to rock up to. We're all about creating a more sociable future, together - for our customers and each other.

You can learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au