Guest Services Manager – Lead Memorable Park Stays

Belgravia Leisure; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

BelgraviaPRO is seeking a Guest Services Manager for NSW Narrabeen’s Lakeside Holiday Park. You will lead the guest services team, overseeing reception, reservations and guest services to deliver memorable stays. You’ll coach staff, plan rosters, and coordinate with housekeeping to maintain high standards and a seamless guest journey.

The role is full-time at a coastal park, reporting to the General Manager, with emphasis on customer-centric leadership and hands-on support during busy periods.

Qualifications

• Experience leading guest services teams in hospitality or park environments.
• Strong communication and customer service focus.
• Ability to coach, train and develop staff across reception and housekeeping functions.

Responsibilities

• Lead the Guest Services team across reception, reservations and guest services.
• Coach and develop staff; manage rosters and shift planning.
• Oversee daily operations to ensure high service standards and guest satisfaction.
• Collaborate with departments to ensure a seamless guest journey and assist housekeeping as needed.

Skills

Team leadership

Guest services

Reception supervision

Staff rostering

Customer service

Communication

Training & coaching

Tools

Online Reservation System

Computerised booking systems

Job description

BelgraviaPRO is seeking a Guest Services Manager for NSW Narrabeen’s Lakeside Holiday Park. You will lead the guest services team, overseeing reception, reservations and guest services to deliver memorable stays. You’ll coach staff, plan rosters, and coordinate with housekeeping to maintain high standards and a seamless guest journey.

The role is full-time at a coastal park, reporting to the General Manager, with emphasis on customer-centric leadership and hands-on support during busy periods.