Guest Services Manager: Park Hospitality Leader

Belgravia Group; Sydney; Presencial; AUD 70.000 - 95.000; Jornada completa

Descripción de la vacante

Belgravia Group operates a coastal holiday park in Narrabeen, NSW, seeking a Guest Services Manager to lead the guest experience from arrival to departure. You will oversee reception, reservations and guest services, coaching a passionate team to deliver memorable stays.

The role requires hands-on leadership, collaboration with departments, and ongoing focus on guest satisfaction. Weekend, evening and public holiday availability may be required in a busy park setting.

Formación

• Experience leading guest services teams.
• Proficient in computerised booking systems and reservations.
• Excellent communication and customer service skills.

Responsabilidades

• Lead, coach and develop a high-performing Guest Services team.
• Support reception and guest services during peak periods.
• Oversee day-to-day operations of reception, reservations and guest services.
• Deliver exceptional guest experiences and handle enquiries and escalations.
• Coordinate rosters, training and performance to maintain service standards.

Conocimientos

Leadership

Guest services

Reception operations

Team coaching

Herramientas

RMS 9+ Reservation System

Booking systems

Descripción del empleo

Belgravia Group operates a coastal holiday park in Narrabeen, NSW, seeking a Guest Services Manager to lead the guest experience from arrival to departure. You will oversee reception, reservations and guest services, coaching a passionate team to deliver memorable stays.

The role requires hands-on leadership, collaboration with departments, and ongoing focus on guest satisfaction. Weekend, evening and public holiday availability may be required in a busy park setting.