Guest Services Host (Seasonal Casual)

Ardent Leisure Group Limited; Gold Coast City; On-site; AUD 39,000 - 56,000; Full time

Benefits offered by this job

Free park entry

Free parking

Discounts on food and retail

Laundered uniforms

Perkbox discounts

Job summary

Dreamworld is seeking a friendly Guest Services Host (Seasonal Casual) to welcome guests and help create unforgettable experiences from the moment they arrive at our parks on the Gold Coast. You will process tickets, facilitate entry at the gates, handle various products and promotions, and deliver outstanding customer service in a fast-paced environment during peak periods.

This role is seasonal until January 2027 with potential for ongoing vacancies, offering competitive hourly pay and staff

Qualifications

• Excellent communication and customer service skills.
• Ability to stay professional under pressure during busy periods.
• Confident with cash handling and EFTPOS transactions.
• Team player with initiative in a fast-paced environment.
• High grooming and presentation standards.
• Physically fit for manual handling and demanding tasks.
• Availability to work weekends and peak periods.

Responsibilities

• Greet guests in a friendly and professional manner.
• Facilitate guest entry at front gate and process ticket types.
• Provide information on products, promotions, and services.
• Ensure fast and efficient park entry.
• Deliver exceptional guest experiences through service excellence.
• Support guests who need assistance across the parks.

Skills

Customer service

Guest engagement

Cash handling

EFTPOS

Job description

Job Description - Guest Services Host (Seasonal Casual) (016792)

Job Description

Guest Services Host (Seasonal Casual)

Requisition ID: 016792

Description

• Creating moments that matter through unforgettable shared experiences!
• $34.63 hourly rate | Seasonal casual to January 2027!
• Free Park entry + Free parking + discounts on food and retail!

Get ready to work where the thrills never stop! Dreamworld is on the hunt for passionate Guest Services superstars to join our team for the upcoming peak holiday periods. You will be the friendly face that welcomes guests and helps create unforgettable experiences from the moment they arrive.

What you will be doing:

• Engage with guests upon arrival in a friendly, welcoming, and professional manner
• Facilitate guest entry at the front gate to Dreamworld and WhiteWater World
• Process a variety of ticket types and products
• Ensure fast and efficient entry into our parks
• Enhance the guest experience through exceptional customer service
• Actively approach and support guests who may need assistance, sharing information on products, promotions, discounts, and services

What we are looking for:

• Excellent communication, customer service, and guest engagement skills
• Confident working under pressure during busy periods and handling difficult conversations professionally
• Strong computer and data entry skills, with experience in cash handling and EFTPOS
• A team player with initiative, a positive attitude, and the ability to adapt to a fast-paced environment
• High standards of grooming, presentation, and professionalism
• Physically fit and capable of manual handling and physically demanding tasks
• Must have availability to work weekends, school holidays, and peak event periods, including special events as required.

These roles are offered on a seasonal casual basis until January 2027, with the opportunity to apply for ongoing vacancies at the end of the contract.

What is in it for you?

• Free entry to Dreamworld, WhiteWater World & SkyPoint
• Discounts on food, retail & experiences
• Laundered uniforms provided
• Access to Perkbox - discounts from major Aussie retailers
• Free onsite parking

Diversity and Inclusion

At Dreamworld, WhiteWater World and SkyPoint, we’re committed to creating an inclusive and accessible environment where everyone, guests and Team Members alike, feel valued and respected. We celebrate the cultural and personal differences of our team, representative of the diverse community in which we operate. By drawing on the unique talents and contributions of everyone, we create unforgettable memories for our guests.

We are committed to an inclusive and accessible recruitment experience, therefore you will be provided opportunity to advise of any accessibility needs or required accommodations, as you progress through the recruitment process.

If you are friendly, reliable, and passionate about delivering exceptional customer service, we want you on our team at Dreamworld! Our recruitment process may include interviews, health checks, reference checks, and verification of your work rights. Come join the fun and help create unforgettable memories at Dreamworld!