Guest Services Agent – Onsite Parking & Staff Discounts

Pullman; Melbourne; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Discounted parking on site

Accor privileges

Career development

Job summary

Pullman East Melbourne is inviting a Guest Service Agent to join our frontline team. You will welcome guests, handle check-in/check-out with warmth, and use our PMS system to manage accounts while maintaining privacy and accuracy.

Reporting to the Assistant Manager, you will work within a collaborative team, with shifts including mornings, evenings and weekends. You will embody a genuine service ethos and leverage Accor privileges to enhance guest experiences.

Qualifications

• Professional telephone manner and exceptional customer service skills.
• Excellent communication, interpersonal and time management skills.
• A friendly and positive can-do attitude who enjoys working in a team.
• Excellent grooming and presentation standards.
• Proficient computer skills – Word, Excel, PMS and Outlook.
• Previous experience with Opera Cloud or similar PMS desirable, however not essential.
• The flexibility to work shifts including early mornings, evenings and weekends.
• Candidates must hold full time working rights in Australia.

Responsibilities

• Provide quality service to the guest by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy.
• Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
• Operate switchboard and guest messaging effectively, handling all calls promptly and professionally.
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.

Skills

Telephone manner

Communication

Team player

Grooming

Computer skills

Tools

Opera Cloud

Job description

Pullman East Melbourne is inviting a Guest Service Agent to join our frontline team. You will welcome guests, handle check-in/check-out with warmth, and use our PMS system to manage accounts while maintaining privacy and accuracy.

Reporting to the Assistant Manager, you will work within a collaborative team, with shifts including mornings, evenings and weekends. You will embody a genuine service ethos and leverage Accor privileges to enhance guest experiences.