Guest Service Officer - Communications

Park Hyatt; Sydney; On-site; AUD 50,000 - 66,000; Full time

Benefits offered by this job

Complimentary shift meals

Spa & F&B discounts

Hyatt accommodation worldwide

Job summary

Park Hyatt Sydney is seeking a guest services professional to manage efficient communications for guests and staff. You will operate the switchboard, paging system, and related equipment while handling wake-up calls with precision and maintaining emergency procedures with discretion.

The role requires fluency in English, strong organizational and communication skills, and the ability to work well under pressure.

Qualifications

• Excellent telephone and communication skills.
• Strong organisational skills and ability to work under pressure.
• Fluent in English; experience in hotel environments preferred.

Responsibilities

• Facilitate efficient communications for guests and staff.
• Operate switchboard, paging system, and related equipment.
• Log requests and ensure follow-up actions within 15 minutes.
• Handle wake-up calls accurately (automatic or manual).
• Maintain emergency procedures and professional discretion.

Skills

Communication

Organisational

Under pressure

Fluent English

Tools

MS Office

Job description

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

About the role

Responsible for facilitating efficient communications for both guests and employees both within the hotel and for external communications.

Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.

Handles personal wake-up calls as requested with accuracy, whether they be automatic programmed or personal wake-up calls.

Acts proficiently in all aspects of emergency procedures. Remains calm, alert, and efficient in the event of a major incident or problem at the hotel and maintains professional discretion.

Be fully conversant in all hotel products and services in order to handle guest enquiries efficiently and courteously.

To log all requests and to ensure that the required follow up actions occurs within 15 minutes

Summary

About Park Hyatt Sydney

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

About the role

• Responsible for facilitating efficient communications for both guests and employees both within the hotel and for external communications.
• Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.
• Handles personal wake-up calls as requested with accuracy, whether they be automatic programmed or personal wake-up calls.
• Acts proficiently in all aspects of emergency procedures. Remains calm, alert, and efficient in the event of a major incident or problem at the hotel and maintains professional discretion.
• Be fully conversant in all hotel products and services in order to handle guest enquiries efficiently and courteously.
• To log all requests and to ensure that the required follow up actions occurs within 15 minutes

Qualifications

• Good Telephone and communication skills
• Good Computer Skills particularly in the use of MS Office.
• Good organisational skills
• Able to work well under pressure
• Fluent in English
• 6 months experience in a hotel of comparable standards is desired

Working at Park Hyatt Sydney will include:

• Access to employee benefits such as complimentary shift meals, discounts for the Spa and all Food and Beverage outlets
• Access to complimentary and discounted Hyatt accommodation worldwide
• Access to internationally recognised learning and development programs and opportunities
• Access to an employee assistance program and paid family leave benefits
• Being part of a diverse and inclusive team, passionate about their work

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces with the aim to create an authentic culture of care and service.
Our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.
To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt