Guest Service Agent

Voyages Tourism Australia; Yulara; On-site; AUD 42,000 - 52,000; Full time

Benefits offered by this job

Relocation assistance (up to $700)

Discounted accommodation

Resort discounts

On-shift meals

Staff pool and gym

Job summary

Ayers Rock Resort in Yulara, NT, seeks a Guest Service Agent to live and work onsite. You will join our Front Office Team, delivering warm welcomes and handling all guest interactions with efficiency and care. The role requires ownership of first and last impressions during a guest’s stay.

Join a resort that offers incentives like relocation assistance up to $700, discounted accommodation, resort discounts, and on-shift meals, with access to staff facilities such as a gym and pool.

Qualifications

• Customer service experience in a hospitality/front desk role.
• Experience in front office operations preferred.
• Opera Cloud experience is highly regarded.

Responsibilities

• Welcome guests and be a positive ambassador for the resort.
• Handle guest journey and ensure satisfaction at all touchpoints.
• Process check-in and check-out and manage charges securely.

Skills

Customer service

Front office

Check-in/check-out

Guest relations

Tools

Opera Cloud

Job description

An Epic Icon needs an Epic Team! Are you looking for a once-in-a-lifetime opportunity? Ayers Rock Resort is searching for a

An Epic Icon needs an Epic Team! Are you looking for a once-in-a-lifetime opportunity? Ayers Rock Resort is searching for a Guest Service Agent to live and work onsite at Yulara, NT which is 20 min drive from Uluru, one of Australia's most iconic and culturally significant landmarks.

We are seeking a customer focused and experienced guest service agent to welcome our guests and be part of our Front Office Team. This role will see you undertake all guest service agent/front office duties in an efficient and friendly manner and taking ownership of creating the best possible first and last impression of the Resort.

Key Duties

• Act as an ambassador of the Resort, ensuring all guests feel welcome.
• Ensure guest satisfaction at all points in the guests journey.
• Processing all check in and check out.
• Process hotel charges to guests' accounts, ensuring bills are accurate and that payments are processed correctly and securely.

Experience with Opera Cloud is highly regarded.

The Best Part

The highlight of being a Guest Service Agent here is the opportunity to provide one on one guest services where you will meet people from all walks of life whilst showcasing your front office skills.

Our resort offers a range of attractive incentives to make your employment experience with us even better, such as discounted accommodation, competitive pay, resort discounts, delicious on-shift meals, and a relocation assistance payment of up to $700. In addition, you'll have access to our staff pool, gym, and Residents Club. When you're off the clock, take advantage of your free time to explore the Red Centre and enjoy unique and fulfilling experiences in unforgettable locations.

We're Committed to Your Growth

We are dedicated to helping you advance in your career while working with us. Our incentive and bonus program, which is accessible after a year of service, includes rental discounts, a $700 vacation bonus, and resort vouchers for your work anniversary. We also offer a variety of development opportunities and recognize high-achieving team members through attendance and performance incentives. Come join us on this exciting journey and be a part of something truly remarkable.

This isn't just a job. This is an experience that'll leave you with enough memories to last a lifetime.

A National Criminal History Check is a mandatory step in the recruitment process.

• Relocate to Ayers Rock Resort, NT for a once in a lifetime experience.
• Small town, big community feel with staff pool, gym and weekly activities.
• Affordable accommodation, shift meals, resort discounts to cut cost of living.