Front Office Supervisor

Voyages Tourism Australia; Yulara; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Relocation assistance

Discounted accommodation

Staff pool

Gym

Residents Club

Resort discounts

On-shift meals

Vacation bonus

Job summary

Ayers Rock Resort in Yulara, NT is seeking a Front Office Supervisor to lead our guest services team onsite. You will oversee daily front desk operations, resolve guest issues, and ensure service standards are consistently met.

The role includes training new team members, modelling best practices, and coordinating with other departments to deliver memorable stays. We offer relocation assistance and resort perks to support you.

Qualifications

• Customer focused Front Office professional with conflict resolution skills.
• Lead and be part of the Front Office team, oversee daily operations.
• Train new team members and model high service standards.

Responsibilities

• Supervise the Front Office team and ensure processes align with procedures.
• Assist in training of new front office team members and act as a role model.
• Provide high-quality service by efficiently responding to guest enquiries.

Skills

Front Office

Guest Service

Team Leadership

Conflict Resolution

Tools

Opera Cloud

Job description

An Epic Icon needs an Epic Team!Are you looking for a once-in-a-lifetime opportunity? Ayers Rock Resort is searching for a

An Epic Icon needs an Epic Team!Are you looking for a once-in-a-lifetime opportunity? Ayers Rock Resort is searching for a Front Office Supervisor to live and work onsite at Yulara, NT which is 20 min drive from Uluru, one of Australia's most iconic and culturally significant landmarks.

We are seeking a customer focused and experienced Front Office professional with strong conflict resolution skills to lead and be part of our Front Office Team. This role will see you overseeing the daily operations of the hotels front office by managing a team of guest service agents, ensuring guest satisfaction, and ensuring that all processes and procedures are followed accurately and efficiently.

Key Duties

• Supervise the Front Office team and ensure all processes are adhered to in line with department procedures.
• Assist in the training of new front office team members and acts as a role model to team members.
• Provide a high standard of quality service to all guests by responding to all enquiries and issues efficiently.

***Experience with Opera Cloud is highly regarded***

The Best Part

The highlight of being a Front Office Supervisor here is the opportunity to work in a beautiful location, interact with guests from around the globe, and develop valuable skills in hospitality management.

Our resort offers a range of attractive incentives to make your employment experience with us even better, such as discounted accommodation, competitive pay, resort discounts, delicious on-shift meals, and a relocation assistance payment of up to $700. In addition, you'll have access to our staff pool, gym, and Residents Club. When you're off the clock, take advantage of your free time to explore the Red Centre and enjoy unique and fulfilling experiences in unforgettable locations.

We’re Committed to Your Growth

We are dedicated to helping you advance in your career while working with us. Our incentive and bonus program, which is accessible after a year of service, includes rental discounts, a $700 vacation bonus, and resort vouchers for your work anniversary. We also offer a variety of development opportunities and recognize high-achieving team members through attendance and performance incentives. Come join us on this exciting journey and be a part of something truly remarkable.

This isn’t just a job. This is an experience’ll leave you with enough memories to last a lifetime.

A National Criminal History Check is a mandatory step in the recruitment process.

• Relocate to Ayers Rock Resort, NT for a once in a lifetime experience.
• Small town, big community feel with staff pool, gym and weekly activities.
• Affordable accommodation, shift meals, resort discounts to cut cost of living.