Guest Service Agent

Minorinternational; Mackay Regional; On-site; AUD 39,000 - 58,000; Full time

Benefits offered by this job

Career growth

Hotel deals Australasia

Global perks

Retail rewards

Experiences

Health insurance

Parental and birthday leave

Wellness support

Job summary

Minor Hotels in Mackay region, Australia invites applications for a guest services role. Provide a warm welcome, handle check-in, and address guest inquiries to ensure a smooth arrival experience.

You will maintain clear, courteous communication across channels, manage reservations with a PMS, and act as the primary contact during a guest's stay, offering personalised recommendations and timely assistance to exceed expectations.

Qualifications

• Demonstrated background delivering high-quality service in hospitality or customer-facing roles.
• Excellent verbal and written communication across channels (in-person, phone, email).
• Ability to anticipate guest needs and resolve issues proactively.

Responsibilities

• Provide a warm reception to guests and smooth check-in.
• Maintain clear, courteous communication with guests, colleagues and stakeholders.
• Oversee reservations using a property management system for accuracy and availability.
• Be the primary point of contact for guests, offering timely assistance and personalised recommendations.

Skills

Guest service

Communication

Guest relations

Problem solving

Job description

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details (subject to change)

Must be available to work weekends at the below time:

Shift times: 9.00am - 6.00pm

Monday to Friday, shifts available:

Shifts time: 8.30am - 2.30pm or 2.00pm - 8.00pm

Hourly Rates (excluding superannuation)

• Monday - Friday: $27.97 per hour
• Saturday: $34.96 per hour
• Sunday: $41.96 per hour

Successful candidates will have:

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
• Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you'll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands .
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits .
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.