Guest Service Agent

Accor Apartments & Realty; Fraser Coast Regional; On-site; AUD 42,000 - 55,000; Full time

Job summary

Clear Destination Inc. is seeking a friendly Guest Service Agent to warmly welcome guests from check-in to check-out, delivering memorable hospitality and seamless service. You will answer questions, help guests with reservations, and promote hotel services while coordinating with team members.

The role requires strong communication, multitasking, and flexibility to work nights, weekends, and holidays. Based in Fraser Coast, this position offers an opportunity to showcase local knowledge and

Qualifications

• Experience in hotel front desk operations is an asset.
• Ability to communicate clearly with guests and colleagues.
• Strong organisational and time management skills.
• Willingness to work nights, weekends and public holidays.

Responsibilities

• Greet and assist guests from check-in to check-out.
• Manage reservations and guest accounts with accuracy.
• Promote hotel amenities and services to guests.
• Provide local information on attractions and neighbourhood highlights.
• Coordinate with team to ensure smooth operations.
• Handle guest needs with a proactive, friendly approach.

Skills

Front desk operations

Guest service mindset

Teamwork and independent work

Communication skills

Time management

Flexibility for night/weekend shifts

Job description

Purpose

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience

• Previous experience in hotel front desk operations is a valuable asset
• Innovative approach to exceeding customer service expectations
• Skilled at collaborating within teams, as well as working independently
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in both written and verbal communication
• Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required