Guest Room Excellence Specialist

Accor Apartments & Realty; Central Coast; On-site; AUD 45,000 - 55,000; Full time

Job summary

Accor Apartments & Realty is seeking a housekeeping all-rounder to join our Housekeeping team. You will shine by keeping rooms exceptionally clean, delivering requests to guest rooms, and ensuring linen and amenities are well stocked.

The role requires a warm, detail-focused communicator who thrives in a busy hospitality environment, comfortable with stairs, shifts including weekends and some night work, and supporting guests to ensure memorable stays.

Qualifications

• Previous experience as a houseperson or room attendant is a plus.
• Your communication style is warm and welcoming where guests and team members alike feel right at home around you.
• You have an eye for detail and work efficiently, managing your time well and taking pride in your tasks.
• You enjoy a physical role, navigating between rooms may involve using internal and external staircases and open pathways.
• You embrace collaborating with colleagues from various backgrounds.
• Reliable transportation and availability to work a variety of shifts including weekends and public holidays and some night work.

Responsibilities

• Thoroughly clean all sections of the guest rooms, such as changing linens, cleaning bathrooms, and wiping down surfaces, all to ensure an exceptional first impression.
• Work diligently within the established guidelines to achieve the impeccable standards we hold dear.
• Maintain and restock housekeeping trolleys, keeping them organised and well equipped.
• Use cleaning materials with care and adhere to safety protocols to ensure a secure environment.
• Respect guest privacy and security, upholding our commitment to their comfort.
• Report maintenance issues.
• Prioritise and promptly fulfil guest requests, including delivering amenities, beds, cots, blankets, and pillows, and collecting items from guest rooms as needed.
• Collaborate with all members of the housekeeping team to ensure tasks are completed in a timely manner.
• Gather used linens from guest rooms and transport to the designated appropriate area.
• Handle chemicals and cleaning materials with safety.

Skills

Housekeeping experience

Communication skills

Attention to detail

Physical stamina

Flexibility

Team collaboration

Reliable transportation

Shift availability

Job description

Accor Apartments & Realty is seeking a housekeeping all-rounder to join our Housekeeping team. You will shine by keeping rooms exceptionally clean, delivering requests to guest rooms, and ensuring linen and amenities are well stocked.

The role requires a warm, detail-focused communicator who thrives in a busy hospitality environment, comfortable with stairs, shifts including weekends and some night work, and supporting guests to ensure memorable stays.