Guest Experience Specialist - Front Desk & Reservations

Empire Apartment Hotel; Rockhampton Regional; On-site; AUD 38,000 - 52,000; Full time

Job summary

Empire Apartment Hotel in Rockhampton welcomes energetic customer service professionals to join our award-winning team. Our properties offer 200 guest rooms from studio to luxury self-contained apartments in the CBD Riverfront precinct.

We provide full-time salaried and casual roles focused on exceptional guest experiences and smooth front-desk operations. You will manage check-ins/check-outs, handle phone, email, online and walk-in reservations, and collaborate with colleagues to exceed guest

Qualifications

• Experience in front-desk and guest service is preferred.
• Must be well presented with a can-do attitude.
• Current Driver's Licence required.
• Shifts include 6.00am–2.00pm or 2.00pm–10.00pm, seven days a week.

Responsibilities

• Exceptional front line customer service including check-ins and check-outs and resolving guest requirements.
• Operating a busy reservation desk with phone, email, online and walk-in reservations.
• Exceeding guests' expectations.
• Supporting fellow team members across our operation.

Skills

Front desk operations

Customer service

Reservation handling

Data entry

Professional appearance

Organizational skills

Communication

Tools

Booking software

Microsoft Excel

Job description

Empire Apartment Hotel in Rockhampton welcomes energetic customer service professionals to join our award-winning team. Our properties offer 200 guest rooms from studio to luxury self-contained apartments in the CBD Riverfront precinct.

We provide full-time salaried and casual roles focused on exceptional guest experiences and smooth front-desk operations. You will manage check-ins/check-outs, handle phone, email, online and walk-in reservations, and collaborate with colleagues to exceed guest