Guest Experience Specialist — Bar, Tables & Arcades

Fortress Games; Sydney; On-site; AUD 34,000 - 44,000; Full time

Job summary

Fortress Games in Sydney is seeking casual Customer Service Attendants to join our dynamic team. If you have experience in food & beverage and a bright, friendly personality, we want to hear from you.

The role involves serving tables, making cocktails, and helping guests enjoy our gaming experiences in a fast-paced venue. Ideal candidates will have at least 2 years in a similar setting, outstanding guest service, RSA certification, and the ability to multitask across busy shifts, including

Qualifications

• At least 2 years experience in a fast-paced food & beverage environment.
• Outstanding guest service skills.
• Experience as a bartender is advantageous.
• Experience servicing large crowds.
• Confidence in handling guest complaints & resolutions.
• RSA certificate is required.
• Working with Children Check required before employment.
• High energy with the ability to multitask & adapt.
• Excellent personal presentation & a can-do attitude.
• Flexibility to work across weekdays, evenings, weekends & public holidays.
• Full ongoing rights to work in Australia.

Responsibilities

• Serve tables and assist guests with their needs.
• Make cocktails and support bar service as required.
• Assist guests with PC gaming, tabletop, and arcade experiences.

Skills

Outstanding guest service

High energy

Multi-tasking

Flexibility

Excellent personal presentation

Education

Responsible Service of Alcohol (RSA) certificate

Working with Children Check

Job description

Fortress Games in Sydney is seeking casual Customer Service Attendants to join our dynamic team. If you have experience in food & beverage and a bright, friendly personality, we want to hear from you.

The role involves serving tables, making cocktails, and helping guests enjoy our gaming experiences in a fast-paced venue. Ideal candidates will have at least 2 years in a similar setting, outstanding guest service, RSA certification, and the ability to multitask across busy shifts, including