Guest Experience Pro — Create Memorable Stays

1DSM2; Melbourne; On-site; AUD 60,000 - 70,000; Full time

Job summary

Marriott International's Westin property in Melbourne is seeking a Guest Experience Expert to ensure a memorable stay for guests. You will handle check-in and check-out, assist guests with requests, and support daily operations to weave hospitality into every moment.

The role requires standing and moving about for extended periods, maintaining professional appearance and confidentiality, and collaborating with teams to deliver outstanding service across the guest journey.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Greet guests and assist with requests to enhance their stay.
• Handle check-in/check-out processes and support front desk operations.

Education

High school diploma or G.E.D. equivalent

Job description

Marriott International's Westin property in Melbourne is seeking a Guest Experience Expert to ensure a memorable stay for guests. You will handle check-in and check-out, assist guests with requests, and support daily operations to weave hospitality into every moment.

The role requires standing and moving about for extended periods, maintaining professional appearance and confidentiality, and collaborating with teams to deliver outstanding service across the guest journey.