Guest Experience & Ops Lead

Craft & Soul; Manly; On-site; AUD 41,000 - 55,000; Part time

Benefits offered by this job

Staff benefits

Discounts

Job summary

Craft & Soul in Manly is seeking a high-energy, customer-focused team member to help run the shop and support events. You’ll greet customers, assist with purchases and bookings, and keep the space looking fantastic while also managing stock, checklists and simple systems.

The role is casual/part-time, 20–30 hours per week, with a strong emphasis on organisation, tech readiness and a willingness to continuously improve processes.

Qualifications

• Experience in front-of-house or customer-facing roles.
• Love organising, systems and tidy spaces.
• Comfort with technology and learning new tools.

Responsibilities

• Greet customers, help them find products or workshops, and manage bookings.
• Keep the shop tidy, stocked, and running smoothly.
• Support workshops/events setup and pack-down.
• Develop simple trackers/templates to streamline operations.
• Identify inefficiencies and suggest improvements.

Skills

Customer service

Organised

Tech-savvy

AI-curious

Proactive

Tools

Google Sheets/Excel

AI tools (ChatGPT)

Google Workspace

Job description

Craft & Soul in Manly is seeking a high-energy, customer-focused team member to help run the shop and support events. You’ll greet customers, assist with purchases and bookings, and keep the space looking fantastic while also managing stock, checklists and simple systems.

The role is casual/part-time, 20–30 hours per week, with a strong emphasis on organisation, tech readiness and a willingness to continuously improve processes.