Guest Experience & Operations Lead

Pacific Center - Migration Services; Yamba; On-site; AUD 72,000 - 87,000; Full time

Job summary

Pacific Center - Migration Services is seeking a Customer Experience Department Manager to join McDonald's Restaurants in Yamba, NSW. The position is permanent and full-time, offering a salary around the local market.

The role requires an AQF Diploma with 1 year of experience or 3 years of managerial experience, and involves staff hiring, training, scheduling, and driving customer-focused operations in multiple service areas.

Qualifications

• AQF Diploma required.
• 1 year experience in customer service or management.
• 3 years of managerial experience preferred.

Responsibilities

• Analyze sales and guest counts; generate KPI reports for the team.
• Hire and train new employees across all service areas.
• Plan and schedule crew based on sales patterns and skills.
• Monitor sales projections and adjust rosters and promotions.
• Lead local marketing and in-store promotional activities.
• Ensure customer-focused mindset across management and staff.
• Maintain daily/weekly/monthly food safety standards.
• Conduct labour analytics to balance staffing with budget.
• Manage inventory levels and reporting of costs.
• Maintain facilities with focus on customer areas.

Skills

Sales analysis

Hiring & training

Crew scheduling

Sales projections

Promotions & marketing

Customer focus

Food safety

Labor analysis

Inventory management

Facilities maintenance

Quality assurance

Education

AQF Diploma

Job description

Pacific Center - Migration Services is seeking a Customer Experience Department Manager to join McDonald's Restaurants in Yamba, NSW. The position is permanent and full-time, offering a salary around the local market.

The role requires an AQF Diploma with 1 year of experience or 3 years of managerial experience, and involves staff hiring, training, scheduling, and driving customer-focused operations in multiple service areas.