Customer Experience Department Manager at McDonalds

Pacific Center - Migration Services; Yamba; On-site; AUD 72,000 - 87,000; Full time

Job summary

Pacific Center - Migration Services is seeking a Customer Experience Department Manager to join McDonald's Restaurants in Yamba, NSW. The position is permanent and full-time, offering a salary around the local market.

The role requires an AQF Diploma with 1 year of experience or 3 years of managerial experience, and involves staff hiring, training, scheduling, and driving customer-focused operations in multiple service areas.

Qualifications

• AQF Diploma required.
• 1 year experience in customer service or management.
• 3 years of managerial experience preferred.

Responsibilities

• Analyze sales and guest counts; generate KPI reports for the team.
• Hire and train new employees across all service areas.
• Plan and schedule crew based on sales patterns and skills.
• Monitor sales projections and adjust rosters and promotions.
• Lead local marketing and in-store promotional activities.
• Ensure customer-focused mindset across management and staff.
• Maintain daily/weekly/monthly food safety standards.
• Conduct labour analytics to balance staffing with budget.
• Manage inventory levels and reporting of costs.
• Maintain facilities with focus on customer areas.

Skills

Sales analysis

Hiring & training

Crew scheduling

Sales projections

Promotions & marketing

Customer focus

Food safety

Labor analysis

Inventory management

Facilities maintenance

Quality assurance

Education

AQF Diploma

Job description

Pacific Center - Migration Services – Yamba NSW

Job Type: Permanent position | Full time position

Job Description

EMPAB PTY LTD The Trustee for the Bews Family Trust is seeking for experienced Customer Experience Department Managers to join the team at McDonald's Restaurants in Yamba 2464. Vacancy address: 7 Treelands NSW 2480 Drive, Yamba 2464. Tenancy: Position is available full-time 38/h per week Salary: $79,500. Task and Duties include (but not limited to)

• Sales and Guest count analysis weekly monthly reports analysis, summaries and sharing KPIs and tracking with the executive manager, owner.
• Hiring and training new employees to service areas of the business that best meets the sales volumes and customer demands.
• Planning, and executing crew schedules based on careful analysis of sales patterns and crew proficiencies in all areas of the business including kitchen, drive thru, cafe, front counter etc.
• Setting and monitoring sales projections taking into consideration promotions, weather, competitive activity etc and adjusting the rosters accordingly.
• Marketing /communications Promotions activating McDonalds instore promotions and local area marketing initiatives for example McHappy Day
• Identifies the varying requirements of our customers and seeks to develop innovative solutions to meet their needs.
• Ensures a customer obsessed mindset through the management team and crew through effective training, rewards and appraisals.
• Verifying food safety daily weekly monthly minimums are met to ensure our customer safety.
• Labour analysis and planning daily weekly monthly tracking of, average hourly rate, sales per crew hour etc to ensure we have the right crew for the sales patterns whilst staying in budget.
• People compliance management such as breaks and all child labour responsibilities in line with the state legislation.
• Ensuring staff all work in a safe manner and in accordance with the McDonalds policies and procedures.
• Checking and planning inventory to ensure we have the right product mix and volumes to meet the demands of our local customers.
• Reporting on inventory controls and costs.
• Maintain the facilities with a focus on customer areas to ensure the best possible customer experience.
• Quality assurance of products to maintain gold standard of food and beverage production.

Designing training plans and checking in on progress

• Customer service reviews responses reviewing the online customer service portal and responding to customers and resolving issues.
• Represent the organisation at official occasions, conventions, seminars.
• Embraces and promotes the McDonalds open-door policy.

Only fully qualified and experienced applicants will be considered. Qualifications & Experience: AQF Diploma plus 1 year experience or 3 years of managerial experience