Guest Experience Officer

Belgravia Health & Leisure Group Pty Ltd; Nambour; On-site; AUD 33,000 - 39,000; Part time

Benefits offered by this job

Career development

Facility access

Community impact

Job summary

Belgravia Leisure is seeking a Guest Experience Officer at the Nambour Aquatic Centre, QLD. This casual role focuses on delivering first-class service to members and visitors, handling tills, selling memberships, and promoting programs.

You’ll join a friendly team in a vibrant leisure setting, with training in place and a strong emphasis on safety and customer satisfaction.

Qualifications

• Frontline customer service experience.
• Cash handling and POS familiarity.
• Ability to explain and sell memberships.
• Promote services and handle bookings.
• Develop positive relationships with customers.
• Promote public relations and follow procedures.
• Current First Aid Certificate (Workplace Level 2).
• Current CPR Certificate.
• Current Blue Card.

Responsibilities

• Provide excellent customer service in person and over the phone.
• Apply sound cash handling principles and use POS systems.
• Inform customers about memberships and sell renewals.
• Promote centre services and manage bookings/enrolments.
• Maintain good customer relations and public presence.
• Open/close centre following security and safety rules.

Skills

Customer service

Cash handling

POS systems

Membership sales

Interpersonal skills

First Aid (Level 2)

CPR

Blue Card

Tools

POS software

Job description

QLD, Nambour Aquatic Centre - Nambour QLD 4560

• Great career paths and development with an entrepreneurial organisation
• Free facility access
• Opportunity to make a real difference to our community

This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions

The Role

Our Guest Experience Officers are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and potential new members in accordance with our established operational routines and procedures. The primary responsibility of our Guest Experience Officer is to deliver first class services to our customers ensuring it’s in line our Mission, Vision and Values. We have casual positions on offer.

Key areas of responsibility include:

• Provide excellent customer service to all customers, both in person and over the telephone
• Apply sound cash handling principals and use of Point of Sale (POS) systems
• Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
• Promote the centres services and programs to customers and accept customer bookings and enrolments
• Develop and maintain good working relations with customers
• Promote and exercise good public relations at all times
• Opening/closing of the centre in accordance with security and safety procedures.

Skills & Attributes:

• Positive, friendly, helpful and energetic work style
• Computer literacy, familiarity with software packages and point of sale systems
• Experience in the leisure industry is desirable.
• Current First Aid Certificate (Workplace Level 2).
• Current CPR Certificate.
• Current Blue Card

The Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in a health, aquatics and leisure environment, we want to hear from you!

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.