Guest Experience Officer

Belgravia Leisure; Geelong; Hybrid; AUD 33,000 - 39,000; Part time

Job summary

Belgravia Leisure is recruiting for a Customer Service Officer in Geelong. You will welcome cricket clubs and casual users, provide information on services and activities, and handle enquiries with a strong focus on guest experience.

Ideal candidates have a solid customer service background, can work independently or as part of a team, and are comfortable with cash handling and POS systems. On-site role with opening/closing duties and a supportive team.

Qualifications

• Strong customer service background with exceptional communication.
• Ability to work independently and as part of a team.
• Experience with cash handling and POS systems.

Responsibilities

• Provide exceptional guest experience in person and over the phone.
• Provide relevant information about hub services and activities.
• Handle enquiries in line with company processes and systems.
• Assist with opening and closing procedures.

Skills

Customer service

Communication

Cash handling

POS

Tools

POS systems

Job description

VIC, Barwon Regional Cricket Hub - Geelong 3220

Casual / Temp VIC, Barwon Regional Cricket Hub - Geelong 3220 Belgravia Leisure

This job is open for expressions of interest only

The Venue

Barwon Regional Cricket Centre in a new centre located outside GMHBA Stadium at Kardinia Park. The centre include 5 indoor lanes and will act s a regional hub for the clubs in the Geelong and Bellarine Region to utilise across the year.

We are looking for team members who are enthusiastic about cricket to help operate and welcome cricket clubs and casual users into our state of the art facility.

The Role

We are seeking a Customer Service officer, who will be energetic, dynamic, outgoing and fun. You will need outstanding communication skills and a commitment to customer service excellence to ensure our members, and patrons are gaining maximum benefit and enjoyment from the services provided.

With a strong customer service background, you will have experience in delivering exceptional customer service and you will continue to drive the overall experience of our guests. You will need to have the ability to work effectively both independently and as a strong and valuable part of the team, with opening and closing procedures.

Our Officer’s key accountabilities include:

• Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
• Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
• To have a current and informed knowledge of the hubs services and activities
• Apply sound cash handling principles and use of Point of Sale (POS) systems

The Company

Belgravia Leisureis part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

We are committed to providing a child safe environment. Please refer to our child safety framework . Successful applicants will be required to obtain a national police check and a Working with Children check.

Belgravia Leisure is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us [e-mail].