Guest Experience Housekeeping Attendant

IHG Hotels & Resorts; Adelaide; On-site; AUD 42,000 - 54,000; Full time

Job summary

IHG Hotels & Resorts in Adelaide is hiring a hands-on Housekeeper to maintain guest rooms, suites and public areas to the brand standard. You will ensure a welcoming, well-presented environment and respond promptly to guest needs.

Join a team that supports sustainability, safety, and high-quality service, with opportunities to contribute to stock control and maintenance tasks while delivering an exceptional guest stay.

Qualifications

• Previous housekeeping or hotel experience is desirable but not necessary.
• Strong attention to detail and pride in maintaining high standards.
• Friendly, reliable and comfortable working as part of a team.
• Good communication and the ability to prioritise work in a fast-paced environment.
• Physically capable of being on your feet, bending, and safely lifting, pushing and pulling equipment and linen.

Responsibilities

• Create a welcoming guest experience by maintaining clean, comfortable and well-presented rooms and public areas.
• Respond to guest requests promptly and courteously, using HubOS to manage and record requests where required.
• Recognise and record guest preferences to support a more personalised stay.
• Handle lost property accurately and in accordance with hotel procedures.
• Service guest rooms, suites and public areas in line with IHG brand standards and the IHG Clean Promise.
• Maintain housekeeping equipment, pantries, linen stores and required stock levels.
• Report maintenance issues promptly and support basic maintenance tasks when required.
• Monitor room servicing progress and communicate updates to the Housekeeping leadership team.
• Contribute to stocktakes and maintain accurate housekeeping supplies and equipment.
• Achieve daily productivity and quality standards while prioritising workload effectively.
• Follow safe working practices and correct procedures for handling cleaning chemicals and equipment.

Skills

Attention to detail

Friendly

Reliable

Good communication

Job description

IHG Hotels & Resorts in Adelaide is hiring a hands-on Housekeeper to maintain guest rooms, suites and public areas to the brand standard. You will ensure a welcoming, well-presented environment and respond promptly to guest needs.

Join a team that supports sustainability, safety, and high-quality service, with opportunities to contribute to stock control and maintenance tasks while delivering an exceptional guest stay.