Guest Experience Host

EurWay Tours; Coffs Harbour City Council; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Discounted hotel stays

Subsidised Private Health Insurance

Professional development funding

Base salary + incentives

Recognition programs

Job summary

Wyndham Destinations Asia Pacific is seeking a Guest Experience Host for our Coffs Harbour Resort. You’ll greet guests, generate sales appointments for our sales centers, and help guests learn about the benefits of holidaying with the Wyndham network.

This fast-paced, guest-focused role requires weekend and public holiday shifts, close collaboration with resort operations, and a commitment to delivering exceptional service that turns first interactions into memorable experiences.

Qualifications

• Energetic, vacation-loving individuals with a passion for customer service.
• Ability to engage prospective and existing members and book appointments.
• Willingness to work weekend and public holiday shifts.

Responsibilities

• Meet guests face to face and generate sales appointments for our centers and livestreams.
• Establish rapport to ensure an exceptional experience for owners and guests.
• Coordinate with resort operations to smooth check-in and service delivery.
• Articulate benefits of traveling within Wyndham Destinations community.
• Meet targets and KPIs as set by the business.

Skills

Customer service

Sales orientation

Communication

Weekend availability

Job description

Guest Experience Host Wyndham Vacation Clubs South Pacific Ltd ACN 090 503 923 (Worldmark)•Coffs Harbour, NSW, AU

Job Description

We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Are you ready to put the world on vacation?

We are seeking energetic, vacation loving, marketing / customer service enthusiasts to engage with prospective and existing members holidaying at our beautiful Coffs Harbour Resort. This fast paced environment would suit customer obsessed individuals who are passionate about providing exceptional experiences and booking guests in to learn more about the benefits of holidaying with Club Wyndham!

How You’ll Shine

• Meet guests face to face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
• Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
• Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
• Clearly articulate the benefit of traveling within Wyndham Destinations community
• Meet targets and KPI's as set by the business
• This role requires you to be available for weekend and public holiday shifts.

How You’ll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people.

Some of our many benefits on offer include:

• Discounted hotel stays across the world
• Subsidised Private Health Insurance (upon successful completion probation period)
• Professional development funding
• Base Salary coupled with performance based incentives
• Monthly, Quarterly and Yearly Recognition Programs
• Learn. Grow. Succeed. Repeat.

At Wyndham Destinations, we set the bar at being your best. If you enjoy achieving realistic goals and demonstrate a positive attitude, then join our fun and dynamic Coffs Harbour team as a Guest Experience Host today!

Wyndham Destinations Asia Pacific develops, markets and sells vacation ownership interests in a network of 51 resorts across Australia, New Zealand, Fiji, Bali, Thailand, Hawaii, Japan and Europe and serves more than 60,000 vacation owners in Club Wyndham South Pacific. Wyndham Destinations Asia Pacific is a division of Wyndham Destinations (NYSE: WYND) the world's largest vacation ownership and exchange company with more than 25,000 associates worldwide. The Pacific corporate offices are located on the Gold Coast in Australia. Across the Asia Pacific region, we have offices in Singapore, Shanghai, Indonesia, Thailand, Japan and Clark in the Philippines.

Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co.

Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.

Travel + Leisure Co. is the world's leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we're proud of our global teams that turn vacation inspiration into exceptional travel experiences.