Guest Experience Gaming Lead

ALH Hotels; Brisbane; Vor Ort; AUD 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Exclusive discount card for ALH Hotels

Wellbeing support (EAP)

Zusammenfassung

ALH Hotels in Moreton Bay Area is seeking a high-energy Guest Experience Gaming Manager to lead on-floor service and guest engagement. Whether you're an experienced Gaming Manager or a hospitality pro ready to advance, we will teach gaming specifics and support your growth.

This hands-on role focuses on greeting guests by name, coaching floor hosts, overseeing gaming room operations, and partnering with the Venue Manager to optimize promotions and room layout.

Qualifikationen

• Experience in supervising or leading a team in a customer service role.
• Excellent guest service, communication and reliability.
• RSA & RSG certificates current or willing to obtain.

Aufgaben

• Act as the face of the gaming room by greeting regular guests by name, delivering high-touch host service, and keeping room atmosphere energetic and welcoming.
• Lead and coach a team of floor hosts to deliver fast payout execution, room presentation, and attentive service.
• Manage daily gaming room trade, oversee machine performance, handle cash balancing, and enforce strict Responsible Service of Gambling (RSG) standards.
• Partner with the Venue Manager to optimize gaming layout, run promotions, and analyze room trends.

Kenntnisse

Exceptional people skills

Supervisory / floor leadership

Attention to detail

QLD RSA & RSG

Jobbeschreibung

Guest Experience Gaming Manager - Moreton Bay Area

Guest Experience Gaming Manager | Moreton Bay Area

Are you a high-energy Team Leader with a passion for customer engagement? Whether you're an experienced Gaming Manager ready to hit the floor running, or a hospitality, retail superstar looking to fast-track your management career with zero gaming experience, we want to talk to you!

If you have a natural talent for customer service, warm hospitality, and leading on the floor, we can easily teach you everything you need to know about the gaming side! Bring your guest focus and energy, and we will back you with full training, RSA/RSG certificates, and strong venue support. Plus, you'll enjoy a great roster built around lunch and dinner trade across balanced day and evening rosters.

A day in the life of a Gaming Manager:

• Act as the face of the gaming room by greeting regular guests by name, delivering high-touch host service, and keeping room atmosphere energetic and welcoming.
• Lead and coach a team of floor hosts to deliver fast payout execution,room presentation, and attentive service.
• Manage daily gaming room trade, oversee machine performance, handle cash balancing, and enforce strict Responsible Service of Gambling (RSG) standards.
• Partner with the Venue Manager to optimize gaming layout, run promotions, and analyze room trends.

What we're looking for:

• Exceptional people skills with a natural ability to connect with guests, remember regulars, and create a warm, premium environment.
• Proven supervisory or floor leadership experiencecustomer service.
• Strong attention to detail, reliability with cash handling, and pride in maintaining high room standards.
• Current QLD RSA & RSG - Not to worry, we will cover theseif you don't have them yet!

Inherent requirements: This is a hands-on role that involves manual handling and lifting as part of regular duties (e.g., moving stock). Applicants must have the ability to perform physical tasks safely and efficiently.

Ready to lead the room, build a loyal customer base, and take charge of your career in the Moreton Bay Area? Apply NOW!

The benefits are good too!

Grow your career within ALH Hotels and the wider Endeavour Group network. An exclusive discount card for ALH Hotels, BWS, Dan Murphy’s and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W. Endeavour Wellbeing Support; our EAP service offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.

In line with our ongoing commitment to responsibility, candidates will be required to complete Employee Due Diligence checks which may include a National Police Check as part of the recruitment process.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #ALH #EndeavourGroup

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

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