Guest Experience F&B Attendant

Hilton; Cairns Regional; On-site; AUD 30,000 - 39,000; Full time

Job summary

Hilton in Cairns is seeking a Food & Beverage Attendant to deliver warm and attentive service across our dining outlets. You will welcome guests, take orders, serve food and beverages, and help ensure outlet readiness for service.

Join a team that values hospitality, integrity, leadership, teamwork, ownership, and urgency. Fluency in English is required; additional languages are a plus, and shifts including weekends may be part of the role.

Qualifications

• Previous experience in food and beverage, hospitality, or customer service is preferred.
• A passion for delivering friendly and attentive guest service.
• Basic knowledge of food and beverage service procedures.
• Good communication and interpersonal skills.
• Ability to work effectively in a fast-paced, multicultural environment.
• Fluent in English; additional languages are an advantage.
• Positive, team-oriented, and adaptable approach.
• Well-presented, reliable, and committed to maintaining high service standards.
• Flexibility to work shifts, weekends, and public holidays when required.
• Ability to stand for extended periods and perform the physical requirements of the role.

Responsibilities

• Deliver warm and attentive service: Welcome guests, take orders accurately, serve food and beverages, and respond promptly to guest requests.
• Create memorable guest experiences: Build positive relationships with guests, anticipate their needs, and handle feedback professionally.
• Maintain service excellence: Follow Hilton's service standards and ensure food and beverages are presented and delivered to the highest quality.
• Support smooth outlet operations: Assist with table setup, clearing, resetting, cleaning, and preparing the outlet before, during, and after service.
• Work effectively as a team: Coordinate closely with colleagues, supervisors, kitchen teams, and other departments to ensure seamless service.
• Support revenue and efficiency: Promote menu items and special offers where appropriate, process orders accurately, and minimize wastage.
• Uphold health and safety standards: Follow food safety, hygiene, sanitation, alcohol awareness, and workplace safety procedures at all times.
• Develop your skills: Participate in training and continuously build your knowledge of menus, service techniques, and hospitality standards.

Skills

Customer service

Communication

Teamwork

Flexibility

Multicultural environment

Job description

Hilton in Cairns is seeking a Food & Beverage Attendant to deliver warm and attentive service across our dining outlets. You will welcome guests, take orders, serve food and beverages, and help ensure outlet readiness for service.

Join a team that values hospitality, integrity, leadership, teamwork, ownership, and urgency. Fluency in English is required; additional languages are a plus, and shifts including weekends may be part of the role.