Guest Experience Attendant - Sunshine

Village Roadshow Ltd; Victoria; On-site; AUD 48,000 - 60,000; Part time

Benefits offered by this job

Movie discounts

Flexible shifts

Staff recognition

Culture of excellence

Job summary

Village Cinemas in Melbourne is seeking a friendly Guest Experience Attendant to welcome guests, assist with tickets, food and beverage choices, and seating, ensuring a seamless visit. You will be part of a team that creates memorable experiences for every guest.

Reporting to site leaders, you’ll help maintain a clean, inviting cinema while delivering outstanding service across the guest journey. Availability across evenings, weekends, and public holidays is required.

Qualifications

• Customer service experience is helpful, but not required.
• Positive, friendly, and team-oriented with strong communication.
• Available across evenings, weekends, and public holidays.

Responsibilities

• Greet guests and assist with tickets, food & beverage choices, and seating.
• Deliver exceptional service across all stages of the guest journey.
• Keep cinemas clean and comfortable for every guest.
• Contribute to a safe working environment and report hazards promptly.

Skills

Guest service

Team spirit

Communication skills

Attention to detail

Availability evenings & weekends

Job description

Join Australia's Longest-Running Locally Owned Cinema Chain!

Since 1954, Village Cinemas has been bringing the magic of movies to communities across Australia. We're looking for passionate Guest Experience Attendants to join our team and help us continue creating unforgettable memories for every guest who walks through our doors.

Why Join Village Cinemas?

Working with us isn't just a job - it's an opportunity to be part of a brand with a legacy. When you join Village Cinemas, you'll enjoy:

• Exclusive perks, including discounts on the latest movies and cinema treats.
• Career growth opportunities in a fun and dynamic environment, with flexible shift options that work with your lifestyle.
• Genuine reward & recognition programs that celebrate your dedication and exceptional performance!
• More than a movie. join a culture of excellence.

About the Role:

As a Guest Experience Attendant, you'll be the face of Village Cinemas, ensuring each guest has a seamless and memorable visit. Reporting to the site senior leaders, you'll play an essential role in creating an inviting atmosphere. Your responsibilities include:

• Greeting guests with a warm welcome and assisting with ticketing, food and beverage choices, and seating.
• Deliver exceptional service across all stages of the guest journey that keeps guests coming back.
• Keeping our cinemas spotless, ensuring a clean and comfortable environment for all.
• Contribute to a safe working environment, report hazard and incidents utilising the OHS system in a timely manner.

About You:

We're looking for positive, friendly individuals who thrive in a team environment and have a passion for creating great guest experiences. While previous customer service experience is helpful, what matters most is:

• A genuine commitment to guest service and creating memorable moments.
• Team spirit, enthusiasm, and a willingness to learn.
• Attention to detail, strong communication skills and pride in maintaining high standards.
• With great movies come great responsibilities! We're looking for team members who are available across evenings, weekends, and public holidays.

Village Cinemas are proudly an equal opportunity employer. Applicants of all genders, identities and backgrounds will receive consideration for employment and commit, as a circle back employer, to responding to every applicant.

Please note, this is a summer seasonal position between November 2026 - February 2027 with the opportunity of on-going employment.

OUR VALUES - Welcome, Deliver, Engage, Anticipate, Impress