Guest Activities and Tour Guide

Voyages Tourism Australia; Cairns Regional; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Discounted accommodation

Resort discounts

Meals provided on shift

Relocation assistance up to $700

Staff facilities access

Job summary

Ayers Rock Resort is seeking a Guest Activities and Tour Guide to live onsite at Yulara, NT. The role involves delivering Indigenous Guest Activities Touring and assisting in the Tourist Information Centre while representing Voyages Indigenous Tourism within Uluru area.

Ideal candidates will have a valid Australian driver's license, a passion for culture and environment, and excellent guest relations skills to create memorable experiences for resort guests.

Qualifications

• Experience delivering Indigenous Guest Activities Touring.
• Ability to engage with guests from diverse backgrounds.
• Strong communication and customer service skills.

Responsibilities

• Deliver Indigenous Guest Activities Touring as per the resort program.
• Represent Voyages Indigenous Tourism within Uluru and Kata Tjuta National Park.
• Assist in the Tourist Information Centre and provide general information to guests.
• Be an ambassador for cultural elements and resort brand.
• Handle guest inquiries and complaints professionally.

Skills

Driver's license

Job description

An Epic Icon needs an Epic Team! Are you looking for a once-in-a-lifetime opportunity? Ayers Rock Resort is searching for a Guest Activities and Tour Guide to live and work onsite at Yulara, NT which is 20 min drive from Uluru, one of Australia's most iconic and culturally significant landmarks.

We are seeking an experienced tour guide who is passionate about culture and environment to join our Guest Activities team. This role will see you responsible for the delivery of Indigenous Guest Activities Touring as stipulated in the Ayers Rock Resort Touring program for resort guests. This will include Voyages Touring within the confines of Uluru and Kata Tjuta National Park as well as assisting in the Tourist Information Centre.

Key Duties

• Be an ambassador to the cultural elements on not only the Department but to Voyages Indigenous Tourism as a whole
• Welcoming to guests and visitors to the resort from various demographics
• Provide resort facility and general information to guests and visitors
• Familiar with Uluru and Kata Tjuta National Park and Watarrka National Park information whilst also being familiar with Voyages Activities, Tours and business partners’ products
• Be able to handle guest complaints

*This role requires a Full Australian Driver's License *** preferred manual ***

The Best Part

The highlight of being a Guest Activities and Tour Guide here is the opportunity to collaborate with and learn from these individuals, creating a truly unique and enriching work environment.

Benefits

• Discounted accommodation
• Competitive pay
• Resort discounts
• Delicious on-shift meals
• Relocation assistance payment of up to $700
• Access to staff pool, gym, and Residents Club
• Free time to explore the Red Centre and enjoy unique experiences in unforgettable locations
• Incentive and bonus program accessible after a year of service, including rental discounts, a $700 vacation bonus, and resort vouchers for work anniversary
• Variety of development opportunities and recognition for high-achieving team members through attendance and performance incentives

We're Committed to Your Growth

We are dedicated to helping you advance in your career while working with us. Our incentive and bonus program, which is accessible after a year of service, includes rental discounts, a $700 vacation bonus, and resort vouchers for your work anniversary. We also offer a variety of development opportunities and recognize high-achieving team members through attendance and performance incentives. Come join us on this exciting journey and be a part of something truly remarkable.

This isn't just a job. This is an experience that'll leave you with enough memories to last a lifetime.

Additional Information

• A National Criminal History Check is a mandatory step in the recruitment process.