Group Reservations Supervisor

Novotel Hotels; City of Melbourne; On-site; AUD 70,000 - 100,000; Full time

Job summary

Novotel Hotels in Melbourne seeks a Group Reservations Lead to coordinate day-to-day operations for group bookings and ensure a seamless guest experience. You will manage accommodation-only groups of 10 rooms or more from enquiry to arrival, preparing quotations, contracts, rooming lists and movement information, while building strong relationships with clients and partners.

You will coach and develop the team, monitor inventory and forecasting, and collaborate with Sales, Revenue and Front

Responsibilities

• Lead the day-to-day coordination of the Group Reservations function, ensuring a seamless experience for clients and guests.
• Manage accommodation-only group bookings of 10 rooms or more, from enquiry through to arrival.
• Prepare group quotations, contracts, rooming lists, payments and group movement information.
• Build and maintain strong relationships with clients, PCOs, travel partners and internal stakeholders.
• Support, coach and develop team members through ongoing training, guidance and performance feedback.
• Assist the Portfolio Reservations Manager with daily tasks and team supervision.
• Handle escalated guest and client enquiries professionally and efficiently.
• Monitor group inventory, forecasting and business trends to maximise hotel performance.
• Produce group reservation reports, forecasts and analysis to support business decisions.
• Work closely with Sales, Revenue, Front Office and other departments to ensure exceptional group delivery.
• Identify opportunities to improve processes, systems and team efficiency.
• Champion Accor standards, values and our Heartist culture in everything you do.

Job description

• Lead the day-to-day coordination of the Group Reservations function, ensuring a seamless experience for clients and guests.
• Manage accommodation-only group bookings of 10 rooms or more, from enquiry through to arrival.
• Prepare group quotations, contracts, rooming lists, payments and group movement information.
• Build and maintain strong relationships with clients, PCOs, travel partners and internal stakeholders.
• Support, coach and develop team members through ongoing training, guidance and performance feedback.
• Assist the Portfolio Reservations Manager with daily tasks and team supervision.
• Handle escalated guest and client enquiries professionally and efficiently.
• Monitor group inventory, forecasting and business trends to maximise hotel performance.
• Produce group reservation reports, forecasts and analysis to support business decisions.
• Work closely with Sales, Revenue, Front Office and other departments to ensure exceptional group delivery.
• Identify opportunities to improve processes, systems and team efficiency.
• Champion Accor standards, values and our Heartist culture in everything you do.