Group Reservations Supervisor

Novotel; City of Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Accommodation & dining discounts

Barista coffee provided

Discounted car parking

Public transport access

Job summary

Novotel Melbourne is seeking a Group Reservations Supervisor to coordinate day-to-day operations for group bookings, ensuring seamless experiences from enquiry to arrival. You will lead a team, coach staff, and collaborate with Sales, Revenue and Front Office to maximise hotel performance.

The role requires strong leadership, excellent communication, and a commercial mindset to drive client satisfaction and process improvements in a fast-paced hotel environment.

Qualifications

• Previous experience in a Reservations Supervisory role or similar leadership position within a hotel environment.
• Strong knowledge of group reservations and hotel operations.
• Experience using Opera PMS and Microsoft Office (preferred).
• Exceptional organisation skills with the ability to manage multiple priorities in a fast-paced environment.
• Proven ability to coach, mentor and motivate team members.
• Excellent communication, stakeholder management and relationship-building skills.

Responsibilities

• Lead the day-to-day coordination of the Group Reservations function, ensuring a seamless experience for clients and guests.
• Manage accommodation-only group bookings of 10 rooms or more, from enquiry through to arrival.
• Prepare group quotations, contracts, rooming lists, payments and group movement information.
• Build and maintain strong relationships with clients, PCOs, travel partners and internal stakeholders.
• Support, coach and develop team members through ongoing training, guidance and performance feedback.
• Assist the Portfolio Reservations Manager with daily tasks and team supervision.
• Handle escalated guest and client enquiries professionally and efficiently.
• Monitor group inventory, forecasting and business trends to maximise hotel performance.
• Produce group reservation reports, forecasts and analysis to support business decisions.
• Work closely with Sales, Revenue, Front Office and other departments to ensure exceptional group delivery.
• Identify opportunities to improve processes, systems and team efficiency.
• Champion Accor standards, values and our Heartist culture in everything you do.

Skills

Leadership

Coaching

Stakeholder management

Communication

Attention to detail

Team collaboration

Tools

Opera PMS

Microsoft Office

Job description

• Lead the day-to-day coordination of the Group Reservations function, ensuring a seamless experience for clients and guests.


• Manage accommodation-only group bookings of 10 rooms or more, from enquiry through to arrival.


• Prepare group quotations, contracts, rooming lists, payments and group movement information.


• Build and maintain strong relationships with clients, PCOs, travel partners and internal stakeholders.


• Support, coach and develop team members through ongoing training, guidance and performance feedback.


• Assist the Portfolio Reservations Manager with daily tasks and team supervision.


• Handle escalated guest and client enquiries professionally and efficiently.


• Monitor group inventory, forecasting and business trends to maximise hotel performance.


• Produce group reservation reports, forecasts and analysis to support business decisions.


• Work closely with Sales, Revenue, Front Office and other departments to ensure exceptional group delivery.


• Identify opportunities to improve processes, systems and team efficiency.


• Champion Accor standards, values and our Heartist culture in everything you do.

Qualifications

• Previous experience in a Reservations Supervisory role or similar leadership position within a hotel environment.


• Strong knowledge of group reservations and hotel operations.


• Experience using Opera PMS and Microsoft Office (preferred).


• Exceptional organisation skills with the ability to manage multiple priorities in a fast-paced environment.


• Proven ability to coach, mentor and motivate team members.


• Excellent communication, stakeholder management and relationship-building skills.


• A commercial mindset with strong attention to detail and problem-solving abilities.


• Ability to work independently while contributing positively to a collaborative team culture.


• Passion for delivering outstanding customer service and guest experiences.

Benefits and Perks

At Accor, we are committed to ensuring our people feel welcome and valued by creating an inclusive and supportive environment. We offer a positive work culture, global Accor and partner discounts including accommodation and dining, career progression, learning & development opportunities and the environment to learn a wide range of skills as part of a global hospitality brand. Our hotel offers our team discounted meals, complimentary barista coffee, discounted car parking in the DFO centre, and easy access to public transport.

Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun!

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Group Reservations Supervisor • Melbourne, Victoria, Australia