Group Reservations Officer

Langham Hospitality Group; Gold Coast City; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Complimentary meals on shift

Laundering of duty attire

6 complimentary hotel nights per year

Employee Assistance Program

Career progression opportunities

Job summary

Langham Hospitality Group on the Gold Coast is seeking a vibrant Group Reservations Officer to support the Reservations Manager in delivering exceptional service for large groups and events.

You will handle inquiries, cancellations and rate quotes, coordinate room blocks, rooming lists and contracts, and assist the Sales team with on-site meetings as required.

The role rewards a passion for hospitality, strong communication, and teamwork, with benefits including meals on shift and staff discounts.

Qualifications

• Experience in reservations or a similar role.
• Excellent communication and customer service skills.
• Ability to manage group reservations and block bookings.

Responsibilities

• Assist Reservations Manager in overseeing group reservations operations.
• Handle reservations, inquiries and cancellations and quote rates.
• Coordinate room blocks, rooming lists, contracts for large groups.
• Assist Sales team with on-site meetings as needed.

Skills

Customer service

Communication

Attention to detail

Teamwork

Problem solving

Hospitality knowledge

Education

Hotel/Hospitality/Business degree

Tools

Shiiji Daylight PMS

Job description

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

The Langham, Gold Coast and The Jewel Residences, managed by Langham has ushered in a new era of sophistication to Australia’s playground. Comprising 169 guest rooms and suites and 170 luxury apartments and located on absolute beachfront. Open and poised to elevate the culinary scene on the Gold Coast – The Langham, Gold Coast offers our guests a variety of venues each with their own unique offerings, with one thing for certain –our cuisine will always be an experience to look forward to.

We are seeking a vibrant and experienced Group Reservations Officer to deliver the highest level of service, providing a seamless and memorable experience for our clients and guests.

What You’ll Do

As Group Reservations Officer, you will assist our Reservations Manager in overseeing the operations of the reservations department with a focus on Group Reservations. The Group Reservations Officer is responsible for handling reservations, enquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximise room revenue according to Langham Brand Standards. You will also be responsible to Coordinate the reservations, room blocks, rooming lists, contracts for large groups and assist Sales team with on-site meetings on ad hoc basis.

What You’ll Bring

To be successful in the role you will have been in the same or similar position and have proven experience in customer service, be a good communicator, and enjoy interacting with people. You must also have:

• Passion for service excellence and providing superior hospitality;
• Superior grooming and presentation;
• Ability to work independently and collaboratively
• An unrivalled attention to detail, with a solutions focused mindset;
• Good working knowledge of hotel property management systems (Shiiji Daylight an advantage);
• Tertiary qualifications in Hotel/Hospitality/Business or similar advantageous;
• Australian work rights. We are unable to offer Sponsorship for this position.

Why Join Us? Live fully with Langham

The Langham, Gold Coast offers current and future colleagues:

• Benchmarked and competitive remuneration;
• Industry leading Learning and Development, with career progression opportunities;
• Complimentary meals on shift, and laundering of your duty attire;
• 6 complimentary hotel nights to stay at LHG Hotels and Resorts worldwide each year;
• Employee Assistance Program;

plus a vast array of additional benefits and recognition incentives!