Group Reservations Coordinator

Accorhotel; City of Brisbane; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

ALL Heartist Benefits

Staff hotel rates

Development programs

Brand growth opportunities

Job summary

Novotel Brisbane South Bank is seeking a full-time Group Reservations Coordinator in Brisbane. You will manage group bookings end-to-end, prepare briefing materials for stakeholders, and coordinate with departments on VIP and special requests, ensuring accurate records and smooth operations.

The role emphasizes collaboration with PCOs and travel agents, maintaining group inventory, and producing essential forecasts for sales leadership.

Qualifications

• Ability to work independently with initiative in a dynamic environment.
• Confident, articulate communication and negotiation skills.
• Multicultural awareness and ability to work with diverse cultures.
• Service-oriented mindset with attention to detail.
• Strong personal organisation and prioritisation abilities.

Responsibilities

• Manage and coordinate all group bookings end-to-end, rooming lists, payments, cancellations and terms.
• Prepare group information sheets and brief hotel stakeholders ahead of arrivals; maintain records.
• Coordinate with departments on special requests, VIP and room procedures.
• Manage group inventory, monitor business wash, and produce periodic reports for leadership.
• Build and maintain relationships with PCOs, travel agents, and commercial organisations.

Skills

Independence

Communication skills

Multicultural awareness

Customer service mindset

Organisational skills

Job description

Situated in the vibrant heart of Brisbane's Cultural Precinct near the beautiful South Bank Parklands, Novotel Brisbane South Bank places you, and our guests, just moments away from premier destinations such as the Brisbane Convention and Exhibition Centre, the Queensland Performing Arts Centre, and the Queensland Art Gallery. With 238 premium rooms, conferencing facilities, and in house dining, we've consistently delivered award winning service since opening our doors in 2018.

We're looking for a full time Group Reservations Coordinator to join our Sales & Marketing team. This is a great opportunity for someone with prior hotel experience in Front Office, or Reservations, looking to transition towards a Sales & Marketing Career Path.

Key Responsibilities:

• Manage and coordinate all group bookings end-to-end, rooming lists, payments, cancellations, and terms & conditions.
• Prepare group information sheets and brief all hotel stakeholders ahead of group arrivals; maintain accurate filing of group reservations and correspondence.
• Coordinate with other departments on special requests, VIP and complimentary room procedures, and reservation-related matters.
• Manage group-related inventory, monitor business wash, and produce reports/statistics (e.g. Group Wash, Business Turndown, 3-month Forecasts) for the Director of Sales & Marketing and Revenue Manager.
• Build and maintain relationships with PCOs, travel agents, and commercial organisations to generate business for the hotel.

Company Description

Situated in the vibrant heart of Brisbane's Cultural Precinct near the beautiful South Bank Parklands, Novotel Brisbane South Bank places you, and our guests, just moments away from premier destinations such as the Brisbane Convention and Exhibition Centre, the Queensland Performing Arts Centre, and the Queensland Art Gallery. With 238 premium rooms, conferencing facilities, and in house dining, we've consistently delivered award winning service since opening our doors in 2018.

We're looking for a full time Group Reservations Coordinator to join our Sales & Marketing team. This is a great opportunity for someone with prior hotel experience in Front Office, or Reservations, looking to transition towards a Sales & Marketing Career Path.

Key Responsibilities:

• Manage and coordinate all group bookings end-to-end, rooming lists, payments, cancellations, and terms & conditions.
• Prepare group information sheets and brief all hotel stakeholders ahead of group arrivals; maintain accurate filing of group reservations and correspondence.
• Coordinate with other departments on special requests, VIP and complimentary room procedures, and reservation-related matters.
• Manage group-related inventory, monitor business wash, and produce reports/statistics (e.g. Group Wash, Business Turndown, 3-month Forecasts) for the Director of Sales & Marketing and Revenue Manager.
• Build and maintain relationships with PCOs, travel agents, and commercial organisations to generate business for the hotel.

Qualifications

The key competencies that will make you successful in this role are:

• Ability to work independently, and demonstrated initiative to respond effectively to change in a dynamic environment.
• Confident and articulate communication, negotiation, and networking skills
• Multicultural awareness and able to work with people from diverse cultures.
• Service oriented mindset, with an eye for detail.
• Strong degree of personal organisation, with the ability to manage priorities effectively.

Additional Information

What's in it for you?

• Access unforgettable experiences from day one with our ALL Heartist Benefits - with over 70 partners globally, across travel, gourmet dining, wellness, and sport.
• Experience our hotels with preferential rates at Accor properties, as well as discounted rates for Family & Friends.
• Reach your potential, with tailored development programs, and learning pathways delivered by Accor Academy.
• Grow and create your path, with clear development pathways across more than 45 unique brands.

Why work for Accor?

Accor is one of the worlds largest hospitality companies, with over 5,800 hotels across 110 countries. Placing people at the heart of everything we do, we welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Our commitment to Diversity & Inclusion

We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.