Group Operation Manager

EWE Group; Sydney; On-site; AUD 140,000 - 180,000; Full time

Job summary

The EWE Group is seeking an experienced Group Operations Manager to lead logistics operations across the business in Australia. Reporting to senior management, you will drive operational excellence, cost control and regulatory compliance while delivering reliable service.

You will oversee daily operations, optimise transport, warehousing and distribution, lead teams, manage stakeholder relationships and champion continuous improvement across the group’s logistics footprint.

Qualifications

• Experience in a senior logistics or operations management role.
• Proven ability to lead and develop multiple teams.
• Strong cost management, budgeting and KPI reporting experience.
• Knowledge of WHS requirements and transport compliance.
• Excellent communication and negotiation skills.
• Fluent in Mandarin Chinese and English.

Responsibilities

• Oversee and coordinate daily logistics operations across the Group, ensuring efficient and timely service delivery.
• Manage and optimise transportation, freight, warehousing, distribution and delivery processes.
• Monitor operational performance and resolve service disruptions, delays and issues.
• Lead workforce planning, resource allocation and scheduling.
• Establish performance expectations and drive continuous improvement.
• Maintain relationships with customers, suppliers and partners.

Skills

Senior logistics management

Cost management

Team leadership

Strategic planning

Communication

WHS compliance

Problem solving

Mandarin/English bilingual

Job description

We are a growing logistics business committed to delivering reliable, efficient and customer-focused logistics solutions. We are seeking an experienced and commercially minded Group Operations Manager to oversee our logistics operations, drive operational excellence and support the continued growth of our business.

About the Company

We are a growing logistics business committed to delivering reliable, efficient and customer-focused logistics solutions. We are seeking an experienced and commercially minded Group Operations Manager to oversee our logistics operations, drive operational excellence and support the continued growth of our business.

About the Role

Reporting to senior management, the Group Operations Manager will be responsible for overseeing and coordinating logistics operations across the Group. This role requires a strong operational leader with proven experience in logistics management, process optimisation, cost control and team leadership.

The successful candidate will ensure the smooth and efficient delivery of daily operations while maintaining high standards of service quality, workplace safety and regulatory compliance.

Key Responsibilities

Logistics Operations Management

• Oversee and coordinate daily logistics operations across the Group, ensuring efficient and timely service delivery.
• Manage and optimise transportation, freight, warehousing, distribution and delivery processes, as applicable to the business.
• Monitor operational performance and resolve service disruptions, delays and operational issues.
• Ensure appropriate allocation and utilisation of operational resources to meet business and customer requirements.

Cost Control and Business Performance

• Develop and implement operational strategies to improve productivity, efficiency and profitability.
• Monitor logistics costs, operational expenditure and budgets, identifying opportunities for cost reduction.
• Establish and review key performance indicators (KPIs) to measure operational performance and service quality.
• Prepare operational reports and provide recommendations to senior management.

Team Leadership and Management

• Lead, supervise and develop operations teams, fostering a culture of accountability, collaboration and continuous improvement.
• Oversee workforce planning, resource allocation and operational scheduling.
• Establish clear performance expectations and ensure teams meet operational targets.
• Support staff training, performance reviews and professional development.

Customer and Stakeholder Management

• Maintain strong relationships with customers, suppliers, transport providers and other business partners.
• Ensure customer requirements are met and service issues are addressed promptly and professionally.
• Work collaboratively with internal departments to improve coordination and overall business performance.

Compliance, Safety and Risk Management

• Ensure logistics operations comply with relevant Australian legislation, industry requirements and company policies.
• Promote workplace health and safety (WHS) practices across operational activities.
• Identify operational risks and implement appropriate controls to minimise disruptions and maintain service standards.
• Ensure relevant operational records, procedures and reporting requirements are maintained.

Continuous Improvement

• Review existing systems, processes and workflows to identify opportunities for improvement.
• Drive the implementation of operational systems, technology and best-practice procedures.
• Lead initiatives to improve efficiency, service quality, scalability and overall business performance.

Skills and Experience

To be successful in this role, you will ideally have:

• Demonstrated experience in a senior logistics or operations management role.
• Proven ability to manage complex logistics operations and coordinate multiple teams or business units.
• Strong understanding of freight, transport, warehousing and distribution operations relevant to the business.
• Demonstrated experience in cost management, budgeting, KPI monitoring and operational reporting.
• Excellent leadership, communication, negotiation and problem-solving skills.
• Strong commercial awareness and the ability to translate business objectives into operational outcomes.
• A practical understanding of Australian WHS requirements and relevant transport and logistics compliance obligations.
• Strong organisational skills and the ability to manage competing priorities in a fast-paced environment.
• Proficiency in Microsoft Office and logistics management systems.
• Bilingual communication skills in both Mandarin Chinese and English