Ground Operations Supervisor - Skydive Australia

Experience Co; Byron Bay; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Discount program

Employee assistance program

Leave purchase plan

Rewards program

Training support

Career development

Job summary

Skydive Australia, part of the Experience Co group, is looking for a Ground Operations Supervisor at the Byron Bay drop zone to oversee day-to-day ground operations, ensuring safety and a positive experience for customers and staff.

You will report to the Drop Zone Manager and lead recruiting, training and development, as well as roster management and payroll approvals. This role offers opportunities for career progression within a leading adventure tourism company.

Qualifications

• Experienced manager with excellent customer service and communication skills.
• Experience recruiting, training and developing staff; people management.
• Strong administration skills with attention to detail and proficiency with Microsoft Office, including Excel.

Responsibilities

• Support the Drop Zone Manager and senior managers in supervising safety, training, compliance and payroll approvals.
• Step in to support day-to-day management of the Drop Zone when the manager is unavailable.
• Assist with supervision of all team members during daily operations.
• Assist with rostering, training, compliance and policy awareness for staff.
• Facilitate effective communication through regular team meetings.
• Office and administration duties including banking, cash reconciliation and supply ordering.

Skills

People management

Customer service

Communication skills

Team leadership

Recruitment and training

Tools

Microsoft Excel

Job description

Ground Operations Supervisor - Skydive Australia

Skydive Australia forms a part of the Experience Co. group (ASX: EXP) which is an adventure tourism company founded in 1998 with the vision of becoming the largest and most respected adventure tourism company in the world. We offer the best of the best in adventure experiences with numerous locations throughout Australia and New Zealand.

As a business, we empower our employees to do what they do best – deliver extraordinary experiences.

Skydive Australia has 8 drop zones across the country providing people with the ultimate thrill!

About the role

We are on the lookout for a Ground Operations Supervisor for our Byron Bay drop zone!

We are offering you the opportunity to be a part of a leading company in tourism where having fun and building relationships is an important part of the role!The Ground Operations Supervisor will report to the Drop Zone Manager and provide support in overseeing the day-to-day ground operations, ensuring a safe, efficient and positive experience for both customers and staff.

About you

You are an experienced manager with excellent customer service and communication skills. You have prior experience managing a team with the ability to recruit, train and develop staff - people management. You have strong administration skills with proven attention to detail with a solid understanding of Microsoft office programs including Excel. You are honest, dedicated and will take accountability for your team.

Your responsibilities will include:

• Support the Drop Zone Manager and senior managers in supervising and monitoring safety, training, compliance and awareness of company policies, procedures, leave entitlements and payroll approvals.
• Step in to support the day-to-day management of the Drop Zone when the Drop Zone Manager is unavailable.
• Assist with supervision of all team members during daily operations
• Assist with managing and monitoring staff rostering, training, compliance and awareness of company policies and procedures
• Facilitate effective communication through regular team meetings
• Office and administration duties including banking, cash reconciliation, uniform and supply ordering and back of house requirements.
• Keep the team well informed on company marketing initiatives, fostering their involvement and support.
• Develop and maintain positive internal and external relationships through communication and consultation.
• Assist with recruitment and training of new team members

Benefits and perks

• Employee Benefit Discount Program to check out Experience Co products
• Employee Assistance Program (Sonder)
• Additional leave purchase plan
• Reward and Recognition Programs
• Training and study assistance provided
• Career pathways developed to get you to the next level

At Experience Co we are dedicated to building a diverse, inclusive and authentic workplace.

You may be just the right candidate for this or other roles.