Ground Handler

Platinum Business Aviation Centre; Gold Coast City; On-site; AUD 30,000 - 47,000; Full time

Benefits offered by this job

Birthday leave

Job summary

Platinum Business Aviation Centre on the Gold Coast Airport in Bilinga is seeking a Ground Handler to join our expanding team. This multiskilled role covers operations, baggage handling and refuelling, with an immediate start for the right candidate.

Shift patterns are rotating across 38 hours a week, including weekends and holidays, to support 24/7 flight operations. You will work in a fast-paced, safety‑driven aviation environment.

Qualifications

• Experience in aviation or ground handling is advantageous.
• Valid driver’s licence is essential.
• HR Licence with ability to operate heavy vehicles is preferred.

Responsibilities

• Coordinate with flight operators and crew to confirm schedules.
• Provide professional check-in and VIP customer service.
• Marshal and guide aircraft on ramp and assist with towing.
• Handle baggage with safety and efficiency.
• Operate ground support equipment and fuel delivery vehicles.
• Coordinate catering, transport, and customs as needed.
• Ensure ramp safety and regulatory compliance.
• Maintain real-time communication across teams.
• Respond to operational disruptions, weather or technical issues.
• Maintain FBO presentation of lounges and client areas.

Skills

Ground handling experience

Customer service

Communication skills

Safety mindset

Weekend availability

Job description

We are a leading FBO (Fixed Base Operator) with locations at both Gold Coast Airport and Essendon Fields Airport. Due to an increase in business, we are seeking a Ground Handler to join our team at our Gold Coast Airport location in Bilinga. You will play a critical multiskilled role that includes handling of operations, baggage handling and refueling to ensure a seamless experience for passengers and crew. We are looking for an immediate start for the right candidate.

Role Overview:

As a Ground Handler, you will play a crucial role in providing exceptional service to our clients, both existing and potential, while contributing to the efficient execution of all administrative tasks related to international and domestic flights. As our FBO operates 24/7, your role will be part of a rotating roster, including weekends and public holidays.

Working Hours:

38 hours per week, with additional hours as required.

Ability to work flexible hours, including early mornings, evenings, weekends, and public holidays as required by flight schedules.

Key Responsibilities:

• Advance Communication – Liaise with flight operators, crew, and handling agents to confirm schedules, services, and special requirements
• Discreet & Efficient Check-In – Deliver a professional, seamless, and confidential experience for executive and VIP clients
• Marshalling & Ramp Handling – Safely guide, park, and secure aircraft on arrival and departure
• Baggage Handling – Manage luggage with care, efficiency, and discretion, ensuring timely loading and unloading
• Aircraft Towing & Equipment Operation – Operate and maintain ground support equipment, including aircraft tugs and specialist vehicles
• HR Truck Operation – Drive and operate HR-class vehicles for fuel delivery, equipment transport, and operational support (where licensed)
• Aircraft Lavatory & Water Services – Service aircraft to ensure cleanliness and readiness for departure
• Aircraft Refuelling Operations –
  • Conduct or assist with safe refuelling of aircraft in accordance with aviation fuel handling procedures
  • Perform fuel quality checks, bonding/earthing procedures, and contamination prevention measures
  • Accurately complete fuel documentation and maintain fuel records/logs
  • Monitor fuel levels and coordinate fuel supply to meet operational demands
  • Ensure compliance with safety, environmental, and regulatory standards at all times
• Refuelling Coordination – Coordinate fuel requirements with flight crew and suppliers to ensure timely turnaround
• Catering Coordination – Arrange and deliver catering to required standards, ensuring quality and correct handling
• Luxury Transportation – Organise VIP transport including limousines, chauffeurs, and private transfers
• Crew Transport – Arrange transport and accommodation transfers for flight crew
• Customs & Security Coordination – Facilitate fast-track clearance while ensuring compliance with all regulatory requirements
• Ramp Safety & Operations – Maintain strict adherence to ramp safety procedures and contribute to a safe working environment
• Real-Time Communication – Maintain clear and consistent communication across all operational teams
• Emergency Response Preparedness – Respond effectively to operational disruptions, including weather or technical issues
• 24/7 Operational Support – Assist with short-notice schedule changes and operational requirements
• FBO Presentation – Maintain a clean, organised, and professional lounge and client areas

Skills & Qualifications:

• Excellent interpersonal, verbal, and written communication skills
• Strong organisational and time management abilities
• High attention to detail and commitment to safety
• Professional integrity, discretion, and confidentiality
• Ability to work both independently and within a team
• Ability to perform under pressure in a fast-paced environment
• Previous aviation or ground handling experience (advantageous)
• Aircraft refuelling experience (highly desirable)
• Valid driver’s licence (essential)
• HR Licence (preferred) with ability to operate heavy vehicles, including fuel trucks
• Well-presented with a professional, client-facing manner
• Ability to obtain an ASIC (Aviation Security Identification Card)
• Ability to obtain Dangerous Goods Awareness certification
• Attractive hourly rate with applicable shift allowances
• Ongoing training and career development opportunities
• Uniform and personal protective equipment (PPE) provided
• Supportive, team-oriented work environment
• Opportunity to work in a dynamic and fast-paced aviation industry
• Birthday leave

If you are passionate about delivering top-tier service and looking to join a supportive team, we would love to hear from you!