Grooming Salon Manager

EPG Payroll & HR Australia; Sydney; On-site; AUD 71,000 - 87,000; Full time

Job summary

EPG Payroll & HR Australia is seeking a full-time Grooming Salon Manager to lead and oversee a grooming salon across Australia. The role involves guiding the team, managing daily operations, ensuring compliance with SOPs, and maintaining exceptional service standards for clients and their pets.

The successful candidate will prioritise animal welfare, breed-specific grooming excellence, and staff development while driving performance and customer satisfaction.

Qualifications

• AQF Cert III or equivalent is required.
• At least 3 years of professional grooming experience.
• Supervisory or team leadership experience preferred.
• Strong knowledge of breed-specific grooming and techniques.

Responsibilities

• Open and close the salon and schedule staff.
• Lead grooming services to high standards and ensure breed-appropriate results.
• Ensure animal welfare and safety are upheld at all times.
• Deliver exceptional customer service and manage bookings, invoicing and records.
• Coordinate training and development for salon team.
• Maintain hygiene, cleanliness and stock of supplies.

Skills

Leadership

Customer service

Team management

Breed-specific grooming

Grooming & animal handling

Education

AQF Cert III

3+ years grooming experience

Tools

Grooming equipment handling

Job description

Job Type: Permanent position | Full time position

Job Description

On behalf of our client, we are looking for a full-time experienced Grooming Salon Manager. This role is crucial to the success of our client’s business. The Grooming Salon Manager is to manage the efficient operation of the salon and provide leadership, support and guidance to the salon team ensuring compliance with company policies and procedures.

The primary focus is to ensure that customers and their pets are provided with a professional service experience that meets their and their pet’s needs, wants and desires. By necessity this includes fostering a positive and proactive approach to delivering high standards of customer service and diligence in ensuring that grooms, including breed specific grooms are completed to the highest standard. Animal welfare is paramount, and all animals in our care are treated with respect, patience and kindness and are kept safe and protected.

Operational Management

• Opening and closing of the salon
• Rostering salon team members in consultation with the Store Manager
• Manage and drive the financial performance of the salon in line with targets and objectives
• Managing salon team members performance with assistance from the Store Manager as required
• Ensuring online booking settings are appropriate to the level and skill of the team rostered
• Quoting, Invoicing and maintaining customer records
• Ordering of consumables
• Maintenance and care of equipment within the salon
• Ensuring equipment is only used for its designed and intended purpose in line with SOP’s
• Reviewing reports and results and implementing plans to address poor performance

Grooming Services

• Completing all grooming services on offer
• Ensuring all grooms completed within the salon are of high quality and the correct techniques have been applied relative to the breed type and service type
• Completing consultations to understand the wants, needs and desires of the customer and discuss the right grooming solution for the dog including additional treatments
• Applying product and breed knowledge to achieve the best outcomes for the customer
• Modifying grooming techniques to accommodate breed type, age or medical conditions
• Organising and delegating grooming tasks appropriate to the grooming team

Animal Care

• Responsible for the safety and wellbeing of all pets within the salon
• Complying with the Prevention of Cruelty to Animals Act and Code of Practice
• Cleaning and disinfecting of animal enclosures and excretion
• Monitoring the behaviour for animals in the salon and dealing with difficult/aggressive dogs
• Communicating to the customer any concerns or potential health risks identified during the grooming

Customer Service

• Delivering a high standard of customer service and service excellence
• Be friendly, respectful and helpful towards customers
• Maintain a high degree of professionalism
• Make every effort to understand the features and benefits of products and services offered by the business and be able to explain them clearly to customers
• Ensure a prompt response to bookings/enquiries made by phone and respond timely to voice messages
• Ensure customer complaints are dealt with in a professional, empathetic, helpful and expedient manner
• Inform the Store Manager and

Area Manager of more serious customer complaints and assist in resolving

• Lead the salon team in delivering promotional activities and local marketing campaigns.
• Actively encourage rebooking and promotion of our services

Training and Knowledge

• Have a thorough knowledge of company products, prices and services, including those we sell on the retail floor
• Complete all assigned training within timeframes agreed with Store Manager
• Provide training and coaching to salon team members

Work Health & Safety

• Actively implements OH&S requirements
• Ensure salon team members are working in a safe manner and address any non-compliance
• Must take reasonable care for their own health and safety while at work and take reasonable care that their acts or omissions do not adversely affect the health and safety of themselves, other staff members, customers and their pets
• Report and escape any hazards or potential hazards to the Store Manager
• Completion of Incident reports

General Housekeeping

• Maintain a high standard of housekeeping
• Implementing hygiene practices and cleaning procedures as per company policy

General

• Carry out other duties as directed by the Store Manager, Area Manager or Support Office
• Ensure all relevant policies and procedures are implemented successfully and adhered to
• Action emails and daily communications
• Assist with recruitment and trials
• Foster a culture of teamwork

Education – AQF Cert III or at least 3 years’ relevant experience in lieu of formal qualification. Experience & Skills

• At least 3 years of experience in professional animal grooming and handling animals in a professional environment.
• Demonstrated ability to complete breed-specific grooming styles and clips
• Sound knowledge of animal behaviour, handling techniques and grooming equipment.
• Previous supervisory or team leadership experience preferred
• Relevant grooming qualifications are highly regarded but not essential
• The ability to complete all grooming services without supervision
• Advanced knowledge of grooming techniques equipment and breed/coat types
• The ability to provide consultation quoting, bookings, invoicing ordering and operational tasks

Additional Requirements

• Strong customer service and communication skills
• Ability to work in a team environment and lead staff
• High standards of personal presentation and hygiene
• Physically capable of performing grooming and animal handling duties
• Availability to work weekends and public holidays

Location: Australia-wide Salary: From $79,423 plus superannuation