Grocery Dept Lead & Customer Champion

Kroger Family of Companies; Redmond; On-site; AUD 24,000 - 37,000; Full time

Job summary

Kroger Family of Companies in Australia is seeking a retail team member to assist with department management, drive excellent customer service, and step in when the manager is absent.

You will maintain Food Safety and store standards, verify ads, handle cashier tasks, stock, and respond to customer concerns with teamwork.

Requires a High School Diploma or GED; basic math and Microsoft Office knowledge are expected. Pay is 17.38–26.85 AUD per hour.

Qualifications

• High School Diploma or GED.
• Proficient in Microsoft Office.
• Knowledge of QFC policies, procedures and organizational structure.
• Committed to providing customer service that makes both internal and external customers feel welcome, important and appreciated.
• Ability to prioritize/multitask while providing accurate/ontime results.
• Ability to read/interpret documents.
• Strong analytical and problemsolving skills.
• Detail-oriented and able to collaborate in a teambased environment.
• Familiarity with industry terms and processes.

Responsibilities

• Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service.
• Maintain compliance with Food Safety standards, divisional merchandising, signing, and recovery standards, stockroom standards, corporate policies, labor agreements, housekeeping standards, and all safety guidelines and standards.
• Verify ads are in stock.
• Perform early removal breakdown.
• Promote and follow company initiatives.
• Sell products to customers and perform cashier functions, when necessary.
• Monitor freight receiving and freight stocking standards.
• Follow up on daily tours.
• Monitor and adjust the 15-minute chart.
• Maintain an awareness of daily sales.
• Manage all maintenance/repair needs.
• Respond to verbal customer comments/complaints/requests.
• Complete customer incident and associate incident/accident report forms.
• Process salvage.
• Access on-line sales information.
• Write Intersection Transfers.
• Perform cashier duties such as: open/close register, scan and bag merchandise, complete/tender transactions, make money drops, maintain balanced cash box, complete file maintenance log for price discrepancies, maintain knowledge of produce codes, call for item verification.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Skills

Customer service

Cashiering

Multitasking

Attention to detail

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Kroger Family of Companies in Australia is seeking a retail team member to assist with department management, drive excellent customer service, and step in when the manager is absent.

You will maintain Food Safety and store standards, verify ads, handle cashier tasks, stock, and respond to customer concerns with teamwork.

Requires a High School Diploma or GED; basic math and Microsoft Office knowledge are expected. Pay is 17.38–26.85 AUD per hour.