Graduate Program: CX and Relationship Management

Cars24; Canterbury-Bankstown; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

On-site parking

Monthly phone allowance

Parental leave - 6 months at 80%

Employee Assistance Program (EAP)

Team events

Job summary

Cars24 Australia invites graduates to join a structured Graduate Program in CX and Relationship Management. You will start in operations, preparing cars, coordinating with workshop and logistics, and then move to managing customer relationships through payments, contracts and add-on products.

You will rotate across teams, earning incentives for conversions and developing a clear pathway into sales, operations or CX leadership.

Qualifications

• Recent graduate or diploma holder; less than 1 year left preferred.
• Strong numerical and data-driven ability.
• Process-driven, organized with payments, documents and commitments.

Responsibilities

• Own each customer's journey from reservation to handover with timely updates.
• Guide customers through payments, finance requirements, contracts and documentation.
• Coordinate with Sales, Workshop, Registration and Logistics to keep deals on track.
• Prepare vehicles and paperwork for delivery and handover.
• Recommend warranty and protection products where suitable.
• Track milestones, turnaround times and conversion to identify improvements.

Skills

Strong numerical ability

Data-driven

Process-driven

Clear communication

Flexible schedule

Education

Bachelor's degree or diploma

Job description

Graduate Program: CX and Relationship Management

Graduate Program: CX and Relationship Management - Final Year & Graduates Wanted –3x Weekday + Weekends!

Cars24 is Australia's largest online car dealership - part of a global $3.3B unicorn revolutionising the way people buy and sell cars. We operate mega-hubs across the Eastern Seaboard and are the dominant pre-loved car force in Australia, India and UAE.

We've built a seamless, end-to-end car-buying experience that brings together sourcing, refurbishment, financing, aftercare and delivery, all under one roof. Behind every smooth purchase is a team that keeps the customer informed, the paperwork right and the car ready on the day.

About the Program

Our Graduate Program in CX and Relationship Management is built for recent graduates who are strong with numbers, love process and want to learn how a fast-growing business actually runs. You will spend your first weeks in operations, learning the delivery side of the business: getting cars ready, coordinating with the workshop, registration and logistics teams, and handing vehicles over to customers.

You will then spend a few months on the business side, managing the customer relationship from the moment a car is reserved through to handover: payments, finance documentation, contracts and the value-added products that protect the customer's purchase. By the end of the rotation you will understand the full customer journey end to end, and you will own a book of customers of your own.

Strong performers earn incentives on what they convert and have a clear pathway into sales, growth and CX leadership!

What You'll Do

Own each customer's journey from reservation to handover, keeping them informed with clear, timely updates.

Guide customers through payments, finance requirements, contracts and documentation, and get the detail right first time.

Coordinate with Sales, Workshop, Registration and Logistics to clear blockers and keep every deal on track.

Prepare vehicles and paperwork for delivery and run a friendly, professional handover.

Recommend value-added products such as warranty and protection where they genuinely suit the customer.

Track your numbers: milestones, turnaround times and conversion, and spot what can be done better

What You'll Bring

A recently completed degree or diploma (or less than 1 year left). Business or accounting background preferred!

Strong numerical and data-driven ability

A process-driven, organised approach and real attention to detail with payments, documents and commitments.

Clear, confident communication and a genuine interest in helping customers.

A willingness to learn fast, take feedback and grow with the business.

Flexibility to work five days a week on a rotating roster (Saturday and Sunday are a must).

Full working rights in Australia for a full-time role, including graduates on a Temporary Graduate (subclass 485) visa.

No automotive experience needed. We will teach you the industry; we are hiring for aptitude and attitude.

What's On Offer

$55k - $65k base + super, plus incentives on the products you convert

A structured six-month rotation across operations and the business

A clear pathway into sales, operations or relationship management roles

On-site parking at our premier Chullora dealership

Monthly phone allowance

6 months paid parental leave @ 80% salary

Employee Assistance Program (EAP)

Regular team and company-wide social events

All roles at Cars24 are subject to a police check.