Graduate Customer Experience (CX)

Aussie Broadband; Sydney; Hybrid; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Parental leave

Internet discount

Mobile discount

Fitness Passport

Flexible work

EAP

Staff discounts

Rewards program

Merchandise allowance

Training & development

Job summary

Aussie Broadband's Symbio unit in Sydney is seeking a Graduate Customer Experience (CX) Coordinator to launch your career in customer experience and insights. You'll learn from professionals, contribute to meaningful projects, and build skills from day one in a collaborative environment.

Based in Sydney with a hybrid office/remote model, you will gather CX data, support research activities, and help improve customer outcomes across the Symbio Wholesale Division as you start your career in 2027.

Job description

About Us

Symbio, part of the Aussie Broadband Group, is revolutionising global communications. Our platform delivers the full communications stack, from carrier infrastructure to enterprise collaboration solutions, across multiple Asia-Pacific markets. Our goal is to be the telco people love – our customers, team members, shareholders, and partners.

Listed on the Australian Stock Exchange (ASX: ABB), the Aussie Broadband Group collectively supplies more than 1 million telecommunications services, operates two Tier 1 voice providers in Australia and owns fibre infrastructure.

Our culture is built on five values that guide everything we do:

• Don'tbe ordinary, be awesome
• Think BIG
• Nobullsh*t
• Be good to people
• Have fun

Are you graduating in 2026 or have you recently completed a degree in Marketing, Product Design, Service Design, User Experience, or a related discipline? Are you ready to launch your career in customer experience and work with a team dedicated to creating exceptional customer outcomes?

We are looking for an enthusiastic, curious and driven Graduate Customer Experience (CX) Coordinator to join our team commencing 9 February 2027. This is an exciting opportunity to gain hands‑on experience in a collaborative environment where you'll learn from experienced professionals, contribute to meaningful projects, and develop your skills from day one.

In this role, you'll help improve the customer experience across the Symbio Wholesale Division while building a strong foundation for your career in customer experience, insights and service improvement.

This role is based in Sydney, with a hybrid work model that combines office and remote working.

What You'll Be Doing

• Gather, analyse and interpret customer feedback and CX data to identify trends, opportunities and actionable insights.
• Assist in enhancing and improving our brand, reputation, products, services and operational support.
• Contribute to initiatives that help achieve business goals and customer experience KPIs.
• Collaborate with a broad range of stakeholders across the Symbio business.
• Support special projects that drive improvements and deliver meaningful outcomes for our customers.
• Assist with customer research activities, surveys and feedback programs.
• Follow a structured development pathway with mentoring, professional development opportunities and clear milestones designed to accelerate your growth.
• Participate in graduate program workshops, networking opportunities and development sessions alongside other graduates across the business.

What we're looking for

• A degree in Marketing, Product Design, Service Design, User Experience, Business, Communications or a related discipline, completed within the last two years.
• While not essential, previous exposure to Customer Experience, Customer Service, Retail, internships, university projects, or work experience will be highly valued
• Strong analytical skills with the ability to investigate and solve problems methodically.
• Excellent written and verbal communication skills.
• Exposure to customer insight tools such as Qualtrics, SurveyMonkey, AI models, or similar platforms.
• Strong organisational and planning skills, with the ability to coordinate interviews, surveys and customer research activities.
• A creative and innovative mindset, always looking for ways to improve and add value.
• Strong stakeholder management and relationship-building skills.
• An interest in the technology and telecommunications industry.
• Effective time management and prioritisation skills.

We're looking for people who are curious, motivated and eager to learn. If you bring the right attitude, we'll help you build the skills.

Why Join Us

At Aussie Broadband, we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole selves to work. As a proud Equal Opportunity Employer, we support and celebrate diversity every day it's just one of the ways we live our value of "Be good to people".

We also give back to the communities we serve through our Pledge 1% commitment, community sponsorship programs, and paid community service leave for all staff.

The Good Stuff

• 26 weeks paid parental leave for permanent employees, for both primary and secondary caregivers (in addition to any government-paid leave)
• Discounted internet up to the value of $109 per month
• 20% off Mobile services
• Fitness Passport for access to multiple gyms and pools across Australia
• Flexible working arrangements
• Employee Assistance Program (EAP)
• Discounts with Specsavers, HCF, and many more
• Monthly rewards and recognition
• Internal training and development resources to support your career growth
• Yearly Aussie merch allowance

Ready to Join?

For questions, reach out to [e-mail].