Government Maintenance Support Officer – Call Centre

Empire Group

Maryborough

On-site

AUD 59,000 - 81,000

Full time

6 days ago

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Job summary

Empire Group in Maryborough, QLD is seeking an experienced AO3 Maintenance Support Officer - Call Centre to handle high-volume inbound calls and coordinate maintenance for government properties. The role involves creating work orders, updating records, and ensuring accurate documentation while providing excellent customer service.

This ASAP-start contract position offers a competitive hourly rate and potential extension based on performance.

Qualifications

Experience in a high-volume customer service/call centre environment.
Building industry knowledge such as insurance repairs or property maintenance is highly regarded.
Strong problem-solving and de-escalation skills.
Exceptional customer service with active listening and clear verbal and written communication.
Strong time management and decision-making abilities.
Proficient use of Microsoft Office (Excel, Word, Teams).

Responsibilities

Handle incoming and outgoing customer calls to address maintenance service requests in a multi-channel environment.
Create work orders and reports; update records and information systems.
Arrange responsive maintenance for government properties (public housing, schools, police stations, etc.).
Engage with callers to clarify information and de-escalate when needed.
Use software, databases, scripts, and tools accurately; perform general administrative duties.