Governance Support Officer

NSW Connect; Sydney; Hybrid; AUD 87,000 - 95,000; Full time

Benefits offered by this job

Hybrid work arrangements

Job summary

Department of Customer Service NSW is seeking a motivated and organised Business Support Officer in a temporary 6‑month role based in Sydney CBD. You will provide administrative and operational support across the Governance, Risk & Assurance division, coordinating meetings, preparing documents and maintaining records.

The role suits someone proactive, customer-focused, and able to work with multiple stakeholders, with flexible and hybrid working arrangements available.

Qualifications

• Administrative, coordination or clerical experience.
• Proficiency with MS Office applications and information management systems.
• Ability to manage multiple priorities and deadlines.
• Strong written and verbal communication skills.

Responsibilities

• Coordinate meetings, workshops and team activities.
• Prepare reports, papers and business documents.
• Maintain records and information management systems.
• Monitor shared mailboxes and respond to enquiries.
• Support governance, risk, resilience and assurance activities.

Skills

Organisational skills

Time management

Communication

Stakeholder coordination

Proactive approach

Customer-focused

Teamwork

Tools

Microsoft Office

Outlook

Word

Excel

PowerPoint

Teams

Job description

An opportunity has become available for a motivated andorganised individual to join the Governance, Risk & Assurance (GRA)division as a Business Support Officer.

Temporaryopportunity for 6 months

Clerk3/4 - $ 87,199 - $ 95,482 + superannuation and leave loading

SydneyCBD (McKell)

Flexibleand hybrid working arrangements

Opportunityto gain experience across governance, risk, resilience, assurance andcorporate services

About the Role

This role provides administrative, coordination andoperational support across the Governance, Risk & Assurance division.Working closely with governance, risk, resilience and assurance professionals,you will support team operations, coordinate activities, maintain records andreporting, and contribute to the delivery of key business outcomes.

This role will suit someone who is organised, proactive,customer-focused and enjoys working with a variety of stakeholders.

In this Role You Will

Provideadministrative and business support across the division.

Coordinatemeetings, workshops and team activities.

Preparereports, presentations, meeting papers and business documentation.

Maintainrecords, registers and information management systems.

Monitorshared mailboxes and coordinate responses to enquiries.

Supportreporting, compliance and assurance activities.

Buildproductive relationships with stakeholders across the department.

Contributeto process improvements and effective service delivery.

To be Successful You Will Demonstrate

Strongorganisational and time management skills.

Theability to manage competing priorities and meet deadlines.

Clearand professional communication skills.

Theability to work independently and as part of a team.

Soundjudgement and attention to detail.

Proficiencyin Microsoft Office applications, including Outlook, Word, Excel,PowerPoint and Teams.

Acustomer-focused and collaborative approach.

Administration,business support or coordination experience.

Experiencesupporting reporting, meetings, projects or operational activities.

Aninterest in governance, risk, resilience, assurance or corporate services.

What We Need From You

If you are seeking a TAA or Secondment opportunity, please obtain approval from your current Manager before applying.

Closing Date: 11:59pm Wednesday 30th August 2026

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.

Informationon some of the different types of disabilities

Information on adjustmentsavailable for the recruitment process