Governance Support Officer

Careers at Council; Corowa; On-site; AUD 69,000 - 76,000; Full time

Benefits offered by this job

Rostered Day Off (RDO every fortnight)

Salary packaging via Maxxia

Employee Health Checks

Employee Assistance Program (EAP)

Long Service Leave after 5 years

Culture of Care

MyLeave access after 12 months

Job summary

Federation Council is seeking an organised administration professional to support governance processes. You will manage policy registers, assist volunteers, respond to information requests, and help roll out intranet updates.

This role is perfect for someone who loves detail, can draft precise correspondence, and enjoys working with a diverse group of community members. Join a supportive team where on-the-job mentoring and career progression are prioritised, with a fortnightly rostered day off

Qualifications

• Certificate III in Business Administration or equivalent with practical admin experience.
• Ability to draft precise correspondence and interact with diverse individuals.
• Strong planning and time-management skills under shifting deadlines.
• Proficiency in MS Word, Excel and email platforms; willingness to learn Content Manager or Pulse.

Responsibilities

• Update the policy register in Pulse and improve templates for efficiency.
• Induct new Section 355 Committee members in a timely, friendly manner.
• Draft clear, professional responses to information requests in line with privacy guidelines.
• Collaborate on intranet updates and staff communications for Know-Right Week rollout.

Skills

Administrative skills

Attention to detail

Communication skills

Time management

Education

Certificate III in Business Administration

Tools

MS Word

Excel

Email systems

Content Manager

Pulse

Job description

• Full-time – 70 hours per fortnight (with a rostered day off every fortnight)
• Salary commencing from $37.84 to $41.77(dependent on skills and experience)
• LSL after 5 years’ service
• Opportunity to progress your career

Bring Your Admin Skills to Governance

When you hear the word "governance," do you think of boardrooms and legal documents?

At Federation Council, governance supports the organisation behind the scenes so that together, we can deliver for our community.

Here is the secret: We don’t need a legal scholar or governance specialist. We need a super-organised, detail-loving, administrative genius who knows how to communicate effectively. If this is you, we will gladly teach you the rest.

Why Choose Federation Council?

This is more than a job; it’s a role designed to help you grow professionally. Federation Council is where you get to work alongside incredible, passionate professionals and be mentored by talented leaders every single day.

The value you get back from this role is immense. Local Government offers a massive, diverse scope of services, meaning the capacity to grow your skills, broaden your capabilities, and fast-track your market value is unmatched. We are fully invested in building your career, providing top tier on the job support, and opening up exciting new pathways for your future.

A Day in the Life

Imagine a day like this:

• 8.30am - Arrive at Corowa Civic Centre to start your day.
• 9am - You log into Pulse (our internal system) to update the policy register. You’ve noticed a checklist template that could be streamlined, so you note down a few ideas to make life easier for the whole team - innovation starts with you!
• 11am - Your phone rings, it’s a local volunteer from a Section 355 Committee. They need help getting their new members inducted. Thanks to your energy, patience, and clear communication, they’re set up, trained, and ready to make a difference in the community.
• 1pm - Time to crack a mini-mystery! You receive an informal "Access to Information" request from a resident wanting to contact a neighbour. You review the request ensuring it complies with the privacy policy and council guidelines. From there, you draft a clear, professional email response and ensure all correspondence and relevant records are securely saved to Content Manager (our Records Management System).
• 3pm - You sit down with the team to bounce ideas around for rolling out "Right to Know Week". You're drafting creative intranet updates and staff emails to get everyone on the same page.

No two days are the same, and while priorities can shift, you leave knowing you've made a tangible impact!

What You Bring to the Table

You are the kind of person who gets a strange amount of satisfaction from a perfectly organised spreadsheet. You're also a people person who loves helping others succeed.

It would be great if you had…

• A Certificate III in Business Administration (or equivalent) and/or solid, practical experience in a corporate or admin environment.
• An ability to draft detailed, grammatically spot-on correspondence and chat effortlessly with a diverse range of individuals.
• High-level planning and time-management skills: you know how to prioritise like a pro when deadlines shift.
• Skills in MS Word, Excel, email systems, and you aren’t afraid to learn systems like Content Manager or Pulse.

What We Offer

We want to see you succeed at work, but we also care about your life outside of work.

• A regular Rostered Day Off (RDO) every single fortnight and flexible work options.
• Salary packaging options through Maxxia, Employee Health Checks, and an Employee Assistance Program (EAP).
• Long Service Leave (LSL) entitlements kicked in after just 5 years.
• We encourage a Culture of Care. Be mentored by passionate leaders in a highly supportive, inclusive workplace.
• Access to MyLeave after 12 months service