Golf Operations Team Leader

Fairfield City Council; Fairfield; On-site; AUD 77,000 - 94,000; Full time

Job summary

Fairfield City Golf & Range is seeking a Golf Operations Team Leader to head our customer service team and support daily golf course and driving range operations. You will supervise staff, manage competitions, and oversee memberships, ensuring a welcoming environment for members and visitors.

This hands-on leadership role requires knowledge of golf operations, etiquette, and POS systems, with preference for PGA association status. Weekend availability is required.

Qualifications

• Experience in golf operations and staff supervision.
• Familiarity with MiClub/Micropower or similar systems.
• Knowledge of golf rules and etiquette.

Responsibilities

• Lead daily golf operations across the pro shop, driving range and memberships.
• Develop and manage a small team to deliver outstanding customer experiences.
• Administer golf competitions and oversee golf cart operations.
• Support membership growth and ensure the facility is presented to highest standards.

Skills

Customer service leadership

Staff supervision

Golf operations knowledge

MiClub/Micropower experience

POS and cash handling

Membership bookings management

Computer literacy

Tools

MiClub/Micropower

POS systems

Job description

THE POSITION

Fairfield City Golf & Range is seeking an enthusiastic and motivated Golf Operations Team Leader to lead our customer service team and support the day-to-day operation of our golf course and driving range.

This is an exciting hands-on leadership opportunity for an experienced golf industry professional looking to take the next step in their career. Working across the Pro Shop, driving range, memberships, competitions and golf operations, you will play a key role in delivering exceptional customer experiences while driving participation and growth across the facility.

You will lead daily operations, develop a small team, administer golf competitions, oversee golf cart and driving range operations, support membership growth and ensure the facility is presented to the highest standard for members and visitors.

Preference will be given to applicants who are current PGA of Australia Members, ideally holding Certified status under the PGA's ACE Accreditation and Continuing Education Program.

ESSENTIAL

• Demonstrated experience within a golf shop, golf club or golf operations environment.
• Experience leading and supervising staff in a customer-focused environment.
• Experience administering golf competitions using MiClub/Micropower or similar golf management systems.
• Sound knowledge of golf operations, the Rules of Golf and golf etiquette.
• Experience with POS systems, cash handling and financial reconciliation.
• Experience managing memberships, bookings and customer enquiries.
• Computer literacy and competence in business systems.
• Availability to work weekends and flexible hours as required.

DESIRABLE

• Current PGA of Australia Membership.
• Certified PGA Professional under the PGA ACE Program.
• Experience in golf coaching, tuition or junior golf development programs.

SALARY & EMPLOYMENT CONDITIONS

Permanent position, 35 hours per week.

This position is a Grade 5, with a commencing hourly rate of $49.23 per hour.

Standard hours of work between 6am and 7pm Monday to Sunday. Commencing and finishing times will vary and depend on operational needs. Initially the hours will be 7am - 5pm weekdays and 6:30am - 5pm on weekends. Extended hours in peak periods 6am - 10pm.